Customer Service Domestic Voice Regional Language Team Member-BPS | Hexaware Technologies | Chennai, India
Job Description
✅ Summary
Join Hexaware Technologies as a Customer Service Domestic Voice Regional Language Team Member-BPS and play a vital role in delivering seamless telecom customer support services. This position involves handling telecom voice transactions and requests for India-based telecom service providers using advanced customer support tools. With a focus on efficiency, accuracy, and timely resolution, this role is perfect for those looking to grow in the BPO and telecom customer service sector. Work in a collaborative environment and enhance your career with Hexaware’s global presence.
📋 Job Details at a Glance
| Job Title | Customer Service Domestic Voice Regional Language Team Member-BPS |
|---|---|
| Company | Hexaware Technologies |
| Location | Chennai, Tamil Nadu, India |
| Job Type | Full-time |
| Shift | Night Shift / Semi-Voice Process |
| Experience Required | Freshers / Experienced candidates welcome |
| Key Skills & Tools | Telecom Voice Transactions, Regional Languages, Customer Support Tools |
| Domain | BPO / Telecom Customer Service |
🎯 Key Responsibilities
- Manage and process Telecom Voice Transactions/Requests for India-based telecom service providers
- Use various customer service tools to execute transactions effectively
- Ensure that all transactions are completed in a timely, efficient, and accurate manner
- Provide support in regional languages (Tamil, Telugu, Kannada, etc.)
- Maintain service quality and ensure compliance with internal SLA standards
- Collaborate with team members and supervisors to resolve escalated customer issues
✅ Essential Skills & Expertise
- Proficient in regional languages with strong communication skills
- Basic understanding of telecom domain and voice process operations
- Familiarity with customer support tools and systems
- Strong problem-solving aptitude and ability to multitask in a fast-paced environment
- Good time management and team collaboration abilities
- Commitment to delivering a high-quality customer experience
🎓 Minimum Qualifications
- Graduate in any discipline or equivalent
- Fluency in at least one regional language (Tamil, Telugu, Kannada, etc.)
- Basic computer skills and willingness to learn industry-specific software tools
- Prior BPO or telecom customer service experience is a plus but not mandatory
🚀 Why Join Hexaware Technologies?
- Opportunity to work in a reputed global IT and BPO company
- Gain deep telecom domain expertise
- Competitive salary with night shift allowances
- Supportive work culture with opportunities for growth and learning
👉 Apply Now
Kickstart your career in telecom customer service by joining Hexaware Technologies as a Customer Service Domestic Voice Regional Language Team Member-BPS.
🔗 Apply Now – Hexaware Careers