Customer Handling Supervisor (CHS) | Randstad India | Bengaluru, Karnataka
Job Description
Summary
Randstad India is hiring a Customer Handling Supervisor (CHS) in Bengaluru, Karnataka, to oversee customer service operations and ensure seamless client interactions. This role is ideal for candidates with experience in customer relationship management, shipment coordination, and operational supervision. The position emphasizes building strong customer relationships, managing logistics processes, and ensuring timely documentation, offering growth opportunities in operations and customer service management.
✅ Job Details at a Glance
| Job Title | Customer Handling Supervisor (CHS) |
|---|---|
| Location | Bengaluru, Karnataka |
| Employment Type | Temporary |
| Department | Operations / Customer Service |
| Reports To | Regional Head |
| Experience Required | 1+ Year (Customer Service / Operations) |
| Educational Qualification | Graduate preferred |
| Shift | Full-Time |
| Industry | Customer Service / Logistics |
| Application Deadline | 9 November 2025 |
📋 Key Responsibilities
Customer Relationship Management
- Serve as the primary point of contact for customers, ensuring prompt and professional query resolution.
- Build and maintain long-term customer relationships to support business growth.
- Escalate and resolve customer complaints efficiently, maintaining high satisfaction levels.
Shipment Coordination
- Monitor daily shipment activities, including pickups and deliveries.
- Coordinate with operations teams to resolve delivery delays, damages, or discrepancies.
- Ensure timely communication of shipment status updates to clients.
Documentation & Compliance
- Verify and maintain all customer-related documents, including e-way bills, NOCs, and other regulatory paperwork.
- Ensure adherence to company policies and documentation standards for audits and operational transparency.
🎯 Skills & Qualifications
- Excellent communication and interpersonal skills for customer engagement.
- Experience in customer service, logistics coordination, or operations supervision.
- Strong organizational and multitasking abilities.
- Familiarity with shipment tracking systems and operational documentation.
- Ability to handle escalations professionally and maintain client satisfaction.
- Graduate or equivalent qualification; relevant experience preferred.
💼 Salary & Benefits
- Competitive salary based on experience.
- Exposure to end-to-end customer handling operations.
- Opportunity to grow into supervisory and operational management roles.
- Professional experience in Bengaluru’s logistics and customer service sector.
🚀 Apply Now
Take the next step in your career as a Customer Handling Supervisor (CHS) with Randstad India in Bengaluru. Lead customer operations, coordinate shipments, and ensure excellent service delivery.