CS Resolution Specialist (French & English) – Amazon AWS CXQO | Hyderabad, India
Job Description
📍 Summary
Amazon is hiring a Customer Service (CS) Resolution Specialist – French & English, based in Hyderabad, Telangana, for its CXQO (Customer Experience and Quality Operations) team under AWS. This exciting opportunity is part of Amazon’s mission to deliver a seamless, “Just Walk Out” retail experience by eliminating checkout lines and enhancing customer satisfaction. As a CS Resolution Specialist at Amazon Hyderabad, you’ll resolve customer issues in real time across voice, email, and chat channels, while collaborating cross-functionally with internal teams.
This role requires fluency in both French and English, strong communication skills, and the ability to deliver quick, empathetic customer resolutions in a fast-paced, 24/7 work environment. If you’re passionate about innovation and customer service, this Amazon customer service role is perfect for you.
🧾 Job Details at a Glance
| Job Title | CS Resolution Specialist – AWS CXQO |
|---|---|
| Company | Amazon Web Services (AWS) |
| Location | Hyderabad, Telangana, India |
| Job ID | 3070907 |
| Department | Customer Experience & Quality Operations (CXQO) |
| Languages Required | French (Fluent), English (Fluent) |
| Experience Required | 1–2 years (International Voice Process) |
| Work Model | 100% Work from Office |
| Shift Type | 24×7 Rotational Shifts |
| Employment Type | Full-Time |
| Industry | Cloud Computing, Customer Support, Retail Tech |
🔧 Key Responsibilities
As a CS Resolution Specialist – Amazon Hyderabad, you will:
- Communicate with customers via email, voice, and internal ticketing tools (SIMs).
- Resolve customer queries with empathy, professionalism, and urgency.
- Leverage French and English fluency to support multi-region customer bases.
- Collaborate with internal Amazon teams to deliver fast issue resolution.
- Identify recurring issues and escalate for scalable, long-term solutions.
- Propose and implement process improvements to optimize the support journey.
- Maintain high standards of data security, compliance, and confidentiality.
- Monitor and achieve targets related to quality, productivity, and resolution time.
- Be adaptable to switching between various CXQO functions based on business needs.
- Report potential risks or critical issues to leadership proactively.
- Demonstrate ownership and commitment to a customer-obsessed, performance-driven environment.
✅ Required Qualifications
- Bachelor’s Degree in any field (preferably technical or analytical).
- 1–2 years of experience in international voice-based customer support.
- Strong command of both written and spoken French and English.
⭐ Preferred Qualifications
- Passion for customer satisfaction and Amazon’s customer-first culture.
- Strong interpersonal and verbal communication skills.
- Quick problem-solver with excellent prioritization and multitasking ability.
- High level of empathy, attention to detail, and a proactive attitude.
- Familiarity with AWS, e-commerce support, or Just Walk Out technology is a plus.
💡 Why Join Amazon AWS CXQO – Hyderabad?
- Work with cutting-edge technology: Be part of the team supporting Amazon’s “Just Walk Out” retail innovations.
- Career Growth: Enjoy mentorship, upskilling opportunities, and clear progression paths.
- Inclusive Culture: Collaborate in a diverse, supportive environment that values curiosity and innovation.
- Work-Life Balance: Flexible work arrangements and a strong support system help you grow without burnout.
- Global Impact: Join one of the world’s most customer-obsessed organizations and make a tangible difference.
🚀 Apply Now
Take your customer service career to the next level with Amazon AWS in Hyderabad!
👉 Apply Now on Amazon Careers 👈
Be part of a team delivering world-class support and innovation every day.