Consultant – Salesforce | Sales & Service | Deloitte | Bengaluru
Job Description
Summary
Deloitte India is seeking a Salesforce Consultant – Sales & Service to join our Technology & Transformation (T&T) practice in Bengaluru. This role is ideal for professionals with Salesforce expertise, including Sales Cloud, Service Cloud, Marketing Cloud, or Industry Cloud, who are passionate about digital transformation, CRM solutions, and customer experience optimization. The Consultant will design, configure, and implement Salesforce solutions, drive client success, and support business growth through innovative Salesforce strategies.
Job Details at a Glance
| Job Title | Consultant – Salesforce (Sales & Service) |
|---|---|
| Location | Bengaluru |
| Entity | Deloitte Touche Tohmatsu India LLP |
| Requisition ID | 86760 |
| Designation | Consultant |
| Experience Required | 3–5 years in Salesforce consulting or implementation |
| Shift / Work Mode | Hybrid / Office-based |
| Key Tools & Areas | Salesforce, Force.com, Lightning, Heroku, E-commerce, CRM Implementation |
Key Responsibilities
- Design, configure, and customize Salesforce solutions to meet client requirements.
- Take responsibility for own workstream, ensuring project objectives and Deloitte quality standards are met.
- Identify and resolve workstream risks and issues; escalate to engagement or account leadership as needed.
- Analyze business processes and identify opportunities to improve efficiency within client organizations.
- Build sector-specific knowledge by participating in firm initiatives and industry conferences.
- Stay updated on global Salesforce trends and emerging technologies to enhance client recommendations.
- Develop project-related documentation including requirement documents, system design, use cases, test plans, and training manuals.
- Lead and mentor multi-member project teams, managing deliverables and timelines.
Skills & Expertise Required
- Mandatory Salesforce experience with hands-on knowledge of Sales Cloud, Service Cloud, Communities, Marketing Cloud, or Industry Clouds.
- Strong understanding of Salesforce Lightning, integration, and project implementation methodology.
- Exposure to Heroku, e-commerce, and Force.com platform best practices.
- Proven experience in client management, solution design, and conducting workshops.
- Excellent organizational skills, discipline, and ability to manage project deliverables.
- Ability to estimate efforts, design systems, and handle client interactions professionally.
Qualifications
- Graduate degree in Science, Engineering, or related field from a premier institute.
- 3–5 years of relevant Salesforce implementation or consulting experience.
- At least 1–2 end-to-end Salesforce implementation experience in India or globally.
- Willingness to travel for client projects, short-term or long-term.
Why Join Deloitte?
- Collaborate with a global network of Salesforce experts to drive digital transformation.
- Work on cutting-edge CRM technologies and enhance client experience.
- Access career growth opportunities, professional development, and cross-business mobility.
- Thrive in a collaborative, inclusive, and innovative work environment.
Apply Now
Take your Salesforce career to the next level with Deloitte India.
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