BPO Customer Care Collections Senior Representative | Accounts Receivable Specialist | Chennai, India
Job Description
Summary
Join NTT DATA as a BPO Customer Care Collections Senior Representative in Chennai and play a key role in managing accounts receivable collections and customer service within the healthcare insurance sector. This position involves handling outbound collections calls, resolving customer inquiries, and ensuring high-quality service delivery. If you have experience in collections, customer care, and insurance claims, this role offers growth in a dynamic BPO environment with flexible shifts and career development opportunities.
Job Details at a Glance
| Job Title | BPO Customer Care Collections Senior Representative |
|---|---|
| Location | Chennai, Tamil Nadu, India |
| Category | Sales, Customer Service, Collections |
| Employment Type | Full-time |
| Shift | Night Shift (8:30 PM – 5:30 AM or 10:30 PM – 7:30 AM IST) |
| Experience Required | 0-1 year in customer service or collections |
| Industry | BPO, Healthcare Insurance |
| Tools & Technologies | Windows PC applications, CRM software |
Key Responsibilities
- Conduct outbound calls to U.S.-based insurance companies to collect outstanding accounts receivables and manage collections efficiently.
- Respond promptly to customer requests via phone or written communication to ensure exceptional customer satisfaction and compliance with service standards.
- Analyze and verify medical insurance claims to maintain quality assurance and resolve discrepancies.
- Address routine inquiries and resolve issues by following established guidelines and business rules.
- Perform detailed research on customer accounts and billing inquiries to provide accurate resolutions.
- Maintain a strong understanding of healthcare insurance industry products, services, and processes to support team operations.
Required Skills & Qualifications
- High school diploma or equivalent required.
- Minimum 0-1 year experience in customer service, collections, or a similar service-oriented role, ideally within the healthcare or insurance sector.
- Basic proficiency with Windows PC applications, CRM systems, and strong computer navigation skills.
- Effective verbal and written communication skills in English, with experience handling phone and email correspondence.
- Ability to apply business rules and make decisions on routine customer inquiries and claims.
- Willingness to work night shifts with flexibility to work overtime and weekends based on business needs.
- Strong customer-centric mindset with problem-solving abilities and attention to detail.
Work Schedule
- Monday to Friday night shifts: 8:30 PM – 5:30 AM or 10:30 PM – 7:30 AM IST.
- Shift timings may vary depending on client requirements.
- Overtime and weekend work may be required to meet business demands.
Training & Development
- All new hires must successfully complete orientation and process training classes.
- Demonstrate proficiency in training material to ensure readiness for role responsibilities.
Why Join NTT DATA?
- Be part of a global leader in IT and business services with a commitment to employee growth and diversity.
- Gain valuable experience in the healthcare insurance BPO sector with opportunities for advancement.
- Work in a collaborative environment that values your contributions and fosters career development.
Apply Now
Are you ready to take your customer care and collections career to the next level? Apply today to join NTT DATA’s Chennai team!