Associate Director – Process Efficiencies | Marsh, Mumbai
Job Description
Summary
Marsh, a global leader in insurance brokerage, risk advisory, and professional services, is hiring an Associate Director – Process Efficiencies in Mumbai. This role is ideal for experienced professionals passionate about driving operational excellence, process improvement, and business change management. The Associate Director will lead teams, implement effective process efficiencies, and ensure alignment of change initiatives with organizational goals.
Job Details at a Glance
| Job Title | Associate Director – Process Efficiencies |
|---|---|
| Company | Marsh (Marsh McLennan) |
| Location | Supreme IT Park, Hiranandani Gardens, Mumbai, India |
| Job Category | Operations / Process Improvement |
| Experience Required | Senior-level experience in process management and business change |
| Shift | Full-time |
| Key Tools & Technologies | Process analysis tools, communication platforms, performance tracking tools |
| Education | Bachelor’s or Master’s degree in Business, Operations, or related field |
| Employment Type | Full-time |
Core Responsibilities
As an Associate Director – Process Efficiencies, you will:
- Assess team members’ proficiency in process analysis tools and provide training and coaching to maximize results.
- Establish and maintain change plans for assigned areas of responsibility.
- Support colleagues and project managers in creating business change deliverables, ensuring they are fit for purpose.
- Manage individual performance and develop direct reports, ensuring compliance with goal-setting and performance appraisal processes.
- Collaborate with stakeholders and project managers to create and maintain business change communications plans.
- Provide content for internal and external communications relating to process improvements.
- Communicate regularly with senior management to ensure alignment with departmental and organizational goals.
- Drive adoption of process efficiencies across teams to improve operational effectiveness.
Required Skills
- Strong leadership and team management skills.
- Expertise in process analysis, operational improvement, and business change management.
- Excellent communication and stakeholder engagement skills.
- Ability to train, coach, and mentor team members effectively.
- Strong planning, prioritization, and problem-solving skills.
- Knowledge of tools for process analysis, performance tracking, and communication.
Qualifications & Experience
- Bachelor’s or Master’s degree in Business, Operations, or a related field.
- Proven experience in process improvement, business change management, and team leadership.
- Experience in driving organizational change initiatives and implementing process efficiencies.
- Ability to manage multiple priorities and ensure alignment with strategic goals.
Why Join Marsh
- Lead initiatives that enhance operational efficiency in a global organization.
- Work in a dynamic, multicultural environment with opportunities for professional growth.
- Access to mentorship, learning programs, and career advancement.
- Be part of an inclusive workplace that values diversity, collaboration, and innovation.
- Competitive salary and benefits, and opportunity to work on high-impact projects.
Apply Now
Take your career to the next level with Marsh. Apply today through the official careers page: Marsh Careers