Associate Director – D365 CRM & Power Platform (Technical) | Deloitte India | Pune (Hybrid)
Job Description
Summary
Deloitte India is hiring an experienced Associate Director – D365 CRM & Power Platform Architect to lead enterprise-level Microsoft Dynamics 365 CRM and Power Platform implementations. Based in Pune, this leadership role requires 15–18 years of experience in architecting scalable CRM and Power Platform solutions. Ideal for CRM professionals with strong technical acumen in Power Apps, Power Automate, and system integrations, this opportunity offers strategic influence, team leadership, and client-facing responsibilities across digital transformation projects.
Job Details at a Glance
| Job Title | Associate Director – D365 CRM & Power Platform (Technical) |
|---|---|
| Location | Pune, India (Hybrid Work Environment) |
| Experience Level | 15–18 years |
| Employment Type | Full-Time |
| Department | Technology & Transformation (Customer & Strategy) |
| Key Technologies | D365 CRM, Power Apps, Power Automate, Power Pages |
| Tools & Platforms | Azure, Power BI, DevOps, ADF |
| Team Size | 10+ direct reports |
| Certifications | Microsoft Dynamics 365 + Power Platform certifications |
| Job Requisition ID | 85914 |
| Date Posted | August 28, 2025 |
Role Overview
As a Technical Associate Director – Microsoft Dynamics 365 CRM and Power Platform, you will play a critical leadership role in designing, deploying, and optimizing enterprise CRM ecosystems. Your expertise will help Deloitte clients achieve seamless customer engagement, integrated workflows, and digital transformation at scale.
Key Responsibilities
- Architect CRM Solutions: Lead the end-to-end design of Microsoft Dynamics 365 CRM and Power Platform solutions.
- Stakeholder Engagement: Work directly with business and technical teams to gather requirements and present architecture strategies.
- Customization & Configuration: Build tailored CRM components—entities, forms, workflows, business rules, and plugins.
- Integration Management: Develop and manage integrations using APIs, middleware, and Azure services.
- Team Leadership: Guide a development team of 10+ engineers, enforcing code quality and development standards.
- Documentation: Create architecture diagrams, technical specifications, and deployment guidelines.
- Security Compliance: Ensure solutions align with GDPR, HIPAA, and other data privacy regulations.
- Training & Support: Mentor team members and assist clients with adoption, training, and long-term support.
- Pre-Sales Contribution: Participate in solution demos, technical pitches, and client presentations.
Required Skills
- 15–18 years of hands-on experience in D365 CRM and Microsoft Power Platform architecture and delivery.
- Deep understanding of Power Apps (Canvas & Model-driven), Power Automate, Power Pages, and Power BI.
- Proficient in JavaScript/TypeScript for CRM scripting and customization.
- Strong grasp of solution lifecycle management (managed/unmanaged solutions).
- Skilled in enterprise integration, API development, and cloud architecture.
- Excellent leadership, analytical, and communication skills.
- Microsoft certifications such as Dynamics 365 Solution Architect or Power Platform Expert.
- Familiarity with Agile/DevOps methodologies and deployment pipelines.
Nice to Have
- Experience with Power Virtual Agents, Azure Data Factory, and CI/CD pipelines.
- Knowledge of custom pages development and cloud-based solution design.
- Exposure to global delivery models and multi-region CRM deployment strategies.
Why Join Deloitte?
- Lead digital transformation projects for Fortune 500 clients across sectors.
- Work in a collaborative, innovation-driven culture with global exposure.
- Benefit from structured career growth, upskilling programs, and mentorship.
- Thrive in an inclusive work environment that values well-being and flexibility.
Apply Now
Ready to drive large-scale CRM transformation with Deloitte?