Associate Director – Customer Experience | Retail Banking & Mobile Banking | Deloitte Bengaluru
Job Description
Summary
Deloitte is seeking an experienced Associate Director in Customer Experience specializing in Retail Banking and Mobile Banking transformation. This role focuses on driving digital transformation projects for global banking clients, specifically in the design, rollout, and management of mobile banking apps and retail banking solutions. Ideal candidates have strong experience working with cross-functional teams, managing stakeholder expectations, and delivering agile projects within the banking domain. Join Deloitte Bengaluru to lead impactful customer experience initiatives that reshape the future of digital banking.
Job Details at a Glance
| Position | Associate Director – Customer Experience |
|---|---|
| Location | Bengaluru, India |
| Department | Technology & Transformation – Banking & Digital Services |
| Entity | Deloitte Touche Tohmatsu India LLP |
| Experience Required | 7+ years in Retail Banking & Mobile Banking Transformation |
| Work Type | Full-time, Onsite/Hybrid |
| Shift | Day Shift |
| Key Tools & Technologies | Agile Methodology, Jira (preferred), TDD & BDD Practices, MS Office Suite |
Key Responsibilities
- Lead digital transformation projects for global banking clients focusing on retail banking and mobile banking apps.
- Collaborate with business stakeholders, transformation teams, and technology units to deliver clear and actionable requirements.
- Drive the design, development, rollout, and launch of mobile banking applications covering modules such as in-app messaging, cards, money management, insurance, rewards, wealth management, payments, and customer support.
- Manage stakeholder communications and expectations, ensuring alignment with project goals and timelines.
- Coordinate cross-functional teams including business analysts, developers, and testers throughout the software development lifecycle.
- Apply agile methodologies and tools such as Jira to track project progress and backlog management.
- Implement change management strategies to facilitate adoption of new digital banking solutions.
- Utilize Test-Driven Development (TDD) and Behavior-Driven Development (BDD) practices for maintaining high-quality deliverables.
- Maintain excellent communication with global stakeholders to ensure seamless project delivery.
Required Skills and Qualifications
- Extensive experience in Retail Banking and Mobile Banking app development or transformation projects.
- Proven ability to manage mobile banking projects including app design, rollout, and launch.
- Strong understanding of key mobile app modules: payments, accounts, messaging services, profile & settings, help FAQs, insurance, and rewards.
- Experience working with global banking clients and managing multiple stakeholders.
- Proficiency in Agile methodologies, Jira, and backlog management.
- Familiarity with TDD and BDD software development practices.
- Excellent communication, stakeholder management, and presentation skills.
- Comfortable working in fast-paced, dynamic environments.
- Bachelor’s or Master’s degree from a reputed institute; prior experience in banking or fintech preferred.
Why Choose Deloitte?
- Work at the forefront of digital transformation in banking with one of the world’s largest professional services firms.
- Collaborate with top global banking clients on innovative mobile banking solutions.
- Be part of an inclusive, diverse work culture that encourages professional growth and leadership development.
- Access Deloitte’s vast global network for career mobility and skill development.
- Enjoy a flexible and supportive work environment focused on your 360-degree happiness including accessibility and caregiving initiatives.
Apply Now
Ready to lead transformative customer experience initiatives in Retail Banking and Mobile Banking with Deloitte Bengaluru?