Associate Customer Service Job in Kochi | Technical Support Specialist at Sutherland
Job Description
Summary
Seeking a rewarding Associate Customer Service or Technical Support Specialist position in Kochi? Join Sutherland, a global leader in AI, automation, and cloud technology, as a frontline technical support agent. In this role, you’ll provide expert customer assistance via chat and email, troubleshoot software and hardware issues, and collaborate with product teams to improve user experience. Perfect for fresh graduates and skilled communicators passionate about technology and customer care. Flexible shift schedules and cab facilities available for candidates residing near Kochi.
Job Details at a Glance
| Job Title | Associate Customer Service / Technical Support Specialist |
|---|---|
| Location | Kochi (Cochin), Kerala, India |
| Employment Type | Full-time, Brick and Mortar |
| Shift Timings | Rotational shifts including nights, 8 hours/day + 1-hour break |
| Experience Required | Fresh graduates (2025 passouts) eligible |
| Education | HSC / UG / PG Graduate (Arts, Science, Commerce, Engineering, Pharma, MBA, MCA) |
| Transport Facilities | Cab provided within 25 km radius |
| Job ID | REF32909H |
| Date Published | August 26, 2025 |
Key Responsibilities
- Respond promptly and professionally to customer inquiries via email and chat support.
- Troubleshoot and resolve technical issues related to software and hardware efficiently.
- Escalate complex problems to specialized teams or departments when needed.
- Guide customers through clear, step-by-step solutions ensuring satisfaction.
- Document and maintain accurate records of all customer interactions and issue resolutions.
- Follow up to confirm resolution and customer satisfaction.
- Collaborate with product development teams by sharing customer feedback and recurring issues.
- Stay updated on the latest technology trends and product updates.
- Participate in continuous training to enhance technical and customer service skills.
- Adhere to company policies, including data security and privacy standards.
Required Skills & Qualifications
- Eligible candidates: 2025 full-time graduates (HSC/UG/PG) across all streams including Arts, Science, Commerce, Engineering, Pharma, MBA, MCA.
- Strong verbal and written English communication skills.
- Good analytical thinking and proficient typing skills.
- Flexibility to work rotational shifts, including nights.
- Must reside within a 25 km radius of Kochi office location.
Why Work at Sutherland?
- Join a pioneering company specializing in Artificial Intelligence, Automation, Cloud Engineering, and Advanced Analytics.
- Work with global iconic brands and cutting-edge technology.
- Enjoy growth opportunities in a company with a culture of innovation, inclusivity, and digital transformation.
- Benefit from cab facilities and a supportive work environment in Kochi.
Apply Now
Ready to kickstart your career as an Associate Customer Service Agent or Technical Support Specialist with Sutherland in Kochi?
Submit your application directly on the official Sutherland careers portal: