Assistant Manager – Debt Management Services (Settlement & Waiver)
Job Description
Location: Bengaluru, Karnataka | Bajaj Finance Ltd.
Summary
Bajaj Finance Ltd. is hiring an Assistant Manager – Debt Management Services for its Settlement and Waiver Unit in Bengaluru. This is a high-impact role focused on managing delinquency, optimizing collections, and enforcing compliance with legal and audit procedures. Ideal for professionals with 4–5 years of experience in loan recovery, debt management, collections, and legal coordination. If you’re a results-driven professional with strong leadership and negotiation skills, this is your opportunity to lead from the front and drive performance across the collections ecosystem.
Job Details at a Glance
| Job Title | Assistant Manager – Debt Management Services |
|---|---|
| Department | Debt Management – Settlement and Waiver Unit |
| Location | Bengaluru – Residency Road, Karnataka |
| Experience Required | 4–5 years (MBA: 3+ years / Graduate: 7–8 years) |
| Job Level | GB02 |
| Shift Type | Day Shift |
| Minimum Qualification | MBA or Graduate in any discipline |
| Key Tools & Systems | Field productivity tools, legal case trackers, CRM |
| Application Deadline | 12 August 2026 |
Key Responsibilities
Collections & Recovery Management
- Achieve regional collection targets, including PL Rollback and PSBL collection goals
- Minimize cost of collections and reduce delinquency with a focus on write-off control
- Execute recovery strategies using legal tools such as Section 138 Notices, Arbitration Summons, and Warrants
Legal & Audit Compliance
- Coordinate closely with legal teams to enforce court-related actions
- Ensure prompt and accurate documentation of feedback and legal procedures
- Address and resolve audit queries to maintain regulatory compliance
Team & Vendor Management
- Ensure adequate field force availability across regions, buckets, and segments
- Set and monitor productivity benchmarks for Collection Officers, DMAs, and agencies
- Conduct weekly performance reviews and provide continuous coaching and support
Training & Development
- Identify training needs and support ongoing skill development for Collection Executives
- Perform background verification of new agencies and conduct regular evaluations
- Champion performance programs like CHAMPION CHAMPION to boost field efficiency
Customer Engagement & Escalations
- Personally visit random customers to monitor ground-level activities and service quality
- Assist field staff with complex cases, police coordination, and legal escalations
Required Skills & Qualifications
- Educational Qualification: MBA (3+ years of experience) or Graduate (7–8 years experience)
- People Management: Ability to lead and develop teams effectively
- Communication & Negotiation: Strong interpersonal and influencing skills
- Result-Orientation: Proven track record of driving outcomes under pressure
- Tech Savvy: Working knowledge of computers and productivity software
- Leadership: Proactive and affirmative leadership approach with high motivation levels
Why Join Bajaj Finance Ltd.?
- Be part of one of India’s leading financial services companies
- Drive impactful recovery operations across strategic portfolios
- Work in a culture that rewards performance and innovation
- Gain cross-functional exposure with legal, audit, and operations teams
Apply Now
Ready to take your career in debt management and collections to the next level? Join Bajaj Finance Ltd. and lead the charge in delivering strong recoveries and operational excellence.