Assistant Manager – Customer Service | Randstad India | Kanchipuram, Tamil Nadu
Job Description
Summary
Randstad India is seeking a highly skilled Assistant Manager – Customer Service in Kanchipuram, Tamil Nadu, to oversee end-to-end customer service operations in the automotive industry. This role is perfect for customer service professionals, remote service managers, and logistics coordinators who excel at delivering superior customer experiences, optimizing inventory flow, and managing shipments efficiently. As an Assistant Manager – Customer Service at Randstad India, you will lead cross-functional teams, enhance service quality, and ensure compliance with company policies and industry regulations.
📊 Job Details at a Glance
| Job Title | Assistant Manager – Customer Service |
|---|---|
| Location | Kanchipuram Collectorate, Tamil Nadu |
| Employment Type | Permanent |
| Shift | Day Shift |
| Experience Level | 12+ years |
| Industry | Automotive |
| Tools & Technologies | ERP Systems, EDI Platforms, MS Office |
| Reference Number | JPC – 111843 |
| Key Responsibilities | Customer Service, Logistics Coordination, Inventory Management |
🛠️ Key Responsibilities
Customer Service & Relationship Management
- Oversee all shipments from dispatch to delivery confirmation.
- Respond to customer inquiries, complaints, and feedback professionally and promptly.
- Set up feedback loops to continuously improve service quality.
Logistics & Inventory Management
- Coordinate with logistics partners and internal teams to ensure on-time deliveries.
- Monitor VMI (Vendor Managed Inventory) at customer sites and manage replenishment schedules.
- Collaborate with supply chain and procurement teams to optimize inventory flow.
Compliance & Documentation
- Maintain accurate records of contracts, agreements, and shipping documents.
- Ensure compliance with company policies, industry regulations, and EDI protocols.
- Participate in EDI-related projects to improve data exchange and process automation.
Reporting & Performance Monitoring
- Prepare regular reports on service performance, delivery metrics, and customer satisfaction.
- Analyze operational data to identify opportunities for process improvement.
✅ Required Skills & Competencies
- Strong leadership and team management skills in customer service operations.
- Proficiency in ERP systems, EDI platforms, and MS Office tools.
- Excellent communication and problem-solving skills.
- Ability to coordinate cross-functional teams and streamline logistics processes.
- Knowledge of automotive supply chain and inventory management practices.
🎓 Qualifications
- Bachelor’s degree in Business Administration, Logistics, Supply Chain, or related field.
- 12+ years of experience in customer service, logistics, or operations management.
- Proven track record in process optimization, inventory control, and customer satisfaction.
🚀 Why Join Randstad India
- Lead high-impact customer service initiatives in the automotive industry.
- Collaborate with cross-functional teams to enhance operational efficiency.
- Opportunity to influence service quality, logistics, and inventory management.
- Grow your career with a reputable organization known for operational excellence.
📢 Apply Now
Take the next step in your career as an Assistant Manager – Customer Service at Randstad India, Kanchipuram. Lead customer service operations, optimize inventory, and deliver exceptional service.