Application Support Engineer | Level 2 Application Support | Production Support Engineer-TESLA
Job Description
Summary
Join Tesla as an Application Support Engineer and play a crucial role in maintaining and supporting Tesla’s mission-critical applications in production environments. This role focuses on providing expert Level 2 application support, troubleshooting complex issues, and ensuring optimal performance, security, and compliance of Tesla’s software services. Ideal candidates have strong backend development experience in .NET and C#, advanced SQL skills, and a passion for maintaining high-availability enterprise applications. Elevate your career by joining a fast-paced, innovative team dedicated to operational excellence.
Job Details at a Glance
| Job Title | Application Support Engineer |
|---|---|
| Location | India (Remote/On-site/Hybrid) |
| Employment Type | Full-time |
| Department | Software Engineering / Engineering & IT |
| Shift | 24×7 Support Rotational Shifts |
| Experience Level | Mid-level (3+ years application support/development) |
| Key Technologies & Tools | .NET Framework, C#, .NET Core, SQL, Agile, Web Services |
| Job Function | Application Support, Production Support |
Responsibilities
As a Level 2 Application Support Engineer, your core responsibilities will include:
- Provide 24×7 application support across multiple Tesla enterprise applications, ensuring continuous uptime and service reliability.
- Apply operational break fixes and perform proactive maintenance to keep applications running smoothly.
- Troubleshoot and resolve production issues, coordinating between internal teams and external vendors for rapid problem resolution.
- Utilize advanced SQL skills to analyze database-related issues and optimize application performance.
- Own incident resolution processes and actively participate in root cause analysis to prevent future occurrences.
- Collaborate closely with development and security teams to ensure compliance with security standards and best practices.
- Document technical procedures, operational workflows, and support protocols for ongoing system maintenance.
- Participate in Agile team ceremonies, code reviews, and continuous improvement initiatives.
Skills & Qualifications
To succeed as an Application Support Engineer, you should have:
- Strong experience in designing, developing, and supporting scalable web applications and backend services using .NET Framework, .NET Core, and C#.
- Proficiency in client-side application development interacting with web services.
- Advanced knowledge of SQL and experience working with complex databases.
- Solid understanding of software design principles, modular code, data structures, and algorithm development.
- Experience with secure coding practices and collaboration with security teams for code audits and reviews.
- Familiarity with Agile development processes and tools.
- Excellent problem-solving skills and ability to manage multiple incidents in a high-pressure, 24×7 support environment.
- Good verbal and written communication skills for effective collaboration and documentation.
- Bachelor’s degree in Computer Science, Engineering, or equivalent experience demonstrating exceptional technical capability.
Why Work With Us?
Join a dynamic team where your skills directly contribute to the stability and success of Tesla’s critical applications. Thrive in an environment that encourages innovation, continuous learning, and a commitment to excellence in application support. Help power the future of sustainable energy by ensuring Tesla’s software services remain secure, reliable, and efficient.
Apply Now
Ready to advance your career as a Level 2 Application Support Engineer at Tesla? Take the next step and apply today!