🎧 Banking Voice Process Analyst – Customer Service (Chennai)
Job Description
📝 Summary
Are you a skilled communicator with experience in banking call center operations or voice-based customer service? Join a leading business process services team as a Banking Voice Process Analyst in Chennai, where you will handle inbound and outbound calls, provide support on financial products, and resolve customer issues efficiently. This is an excellent opportunity for candidates with 1-3 years of BPO, customer service, or capital market experience, including those with a strong understanding of retirement services. Freshers and undergraduates with strong communication skills are also encouraged to apply.
📊 Job Details at a Glance
| Job Title | Banking Voice Process Analyst |
|---|---|
| Location | Chennai, India |
| Job Function | Business Process Services |
| Industry | Banking / Financial Services / Capital Markets |
| Role Type | Analyst |
| Experience Required | 1–3 years in BPO / Voice Process / Call Center |
| Preferred Tools | Microsoft Office Suite |
| Shift | Rotational (as per business requirements) |
| Education | Bachelor of Commerce or related field |
| Job ID | 371570 |
| Application Deadline | 10-Oct-2025 |
📞 Key Responsibilities
As a Banking Voice Process Analyst, your day-to-day tasks will include:
- Handling inbound and outbound customer calls for banking and financial services.
- Providing prompt and accurate solutions to customer queries.
- Utilizing effective probing and problem-solving skills.
- Working across multiple systems and tools to resolve client issues.
- Escalating complex issues when required and ensuring timely follow-up.
- Meeting daily targets and quality metrics.
- Maintaining high standards of professionalism in every customer interaction.
🧠 Required Skills & Competencies
- 1–3 years of experience in a banking voice process, BPO, or customer service role.
- Strong verbal communication and listening skills.
- Proficient in Microsoft Office Suite (Excel, Word, Outlook).
- Ability to multi-task, work under pressure, and adapt quickly to changes.
- Experience with capital markets or retirement services is an added advantage.
- Strong problem-solving and customer handling skills.
🎓 Qualifications
- Bachelor’s degree in Commerce or equivalent.
- Undergraduates with relevant experience or excellent communication skills may also apply.
🌟 Preferred Experience
- Experience working in banking BPO, voice-based customer support, or financial process outsourcing.
- Familiarity with capital markets or retirement fund services.
- Prior exposure to CRM platforms and call-handling systems is a plus.
🚀 Apply Now
Take the next step in your banking BPO career with a role that offers learning, stability, and professional growth.
Apply before 10-Oct-2025 to be considered.