Travel Claims Analyst – EU261 | Aviation Operations | Navi Mumbai
Job Description
Summary
Join Sutherland as a Travel Claims Analyst (EU261) and work at the forefront of aviation customer experience. Based in Navi Mumbai, this position focuses on processing and assessing passenger claims under EU 261 aviation regulations. Ideal for professionals with aviation, airline operations, or flight dispatch backgrounds, this role offers a unique opportunity to apply regulatory knowledge and technical expertise to real-world airline disruption scenarios. If you’re detail-oriented, passionate about compliance, and well-versed in aviation data analysis, this is the career opportunity for you.
Job Details at a Glance
| Job Title | Travel Claims Analyst (EU 261) – Aviation Operations |
|---|---|
| Location | Navi Mumbai, Maharashtra |
| Employment Type | Full-Time (On-site / Brick and Mortar) |
| Experience Required | Aviation operations, dispatch, flight planning, ground ops |
| Certifications Preferred | IATA certification or Aviation Diploma |
| Job ID | REF32917T |
| Date Posted | August 26, 2025 |
| Tools & Platforms | ACARS, ADS-B, Sabre Movement Manager, AIMS, SITA Flight Briefing |
| Regulations Covered | EU 261, EASA, ICAO, Local CAA |
| Shift Details | Standard hours (Shift flexibility may be required) |
Key Responsibilities
✈️ EU 261 Claim Evaluation
- Assess passenger claims based on EU 261 compliance standards.
- Determine eligibility by analyzing operational disruptions.
🛠 Flight Operations Data Analysis
- Gather and review critical data: flight logs, METAR/TAF weather reports, NOTAMs, ATC records.
- Identify root causes of delays or cancellations, including technical faults and weather-related events.
🤝 Stakeholder Coordination
- Collaborate with internal airline departments:
- Flight dispatch
- Ground handling
- Maintenance control
- Flight crew
📋 Regulatory & Legal Compliance
- Ensure decisions align with:
- EU 261
- EASA
- ICAO
- Local CAA standards and internal airline policies
🔍 Real-Time Disruption Monitoring
- Proactively assess potential claim scenarios during live operations.
- Flag liabilities and initiate claims handling procedures efficiently.
Required Skills & Qualifications
- Education: Any graduate with IATA certification or Diploma in Aviation.
- Experience in airline operations such as:
- Flight planning or dispatch
- Ground operations
- Maintenance control
- ATC coordination
- Strong knowledge of:
- EU aviation regulations
- Airline disruption management and compensation policies
- Proficient in:
- Reading aviation weather data
- Interpreting technical logs, delay codes, and incident reports
- Familiarity with tracking tools:
- ACARS, ADS-B
- Sabre Movement Manager, AIMS, SITA Flight Briefing
- Analytical mindset with high attention to detail and regulatory accuracy.
Preferred Candidate Traits
- Excellent decision-making ability using complex aviation datasets.
- Passion for aviation law, airline compliance, and operational risk.
- Ability to work independently while collaborating with cross-functional teams.
Why Join Sutherland?
- Be part of a global leader in digital transformation and customer experience.
- Collaborate with top-tier airline clients and aviation professionals.
- Access to training, upskilling, and professional development in the aviation claims domain.
- Enjoy a supportive team culture and a role that impacts real airline operations.
Apply Now
🚀 Ready to navigate the skies of airline operations and regulatory compliance?
🔗 Apply Now via the Official Sutherland Careers Page