Applicant – Travel CLM Job in Navi Mumbai | Aviation Claims Specialist Role at Sutherland
Job Description
Summary
Are you a detail-oriented professional with experience in airline operations and aviation regulations? Sutherland is hiring for the role of Applicant – Travel CLM in Navi Mumbai, specializing in handling and evaluating passenger compensation claims under EU 261 regulations. If you have a background in flight operations, dispatch, ground handling, or air traffic coordination, this position offers a unique opportunity to combine regulatory knowledge with real-time operational analysis in the travel and aviation sector. Join a global leader in digital transformation and play a key role in enhancing customer satisfaction for major airline clients.
Job Details at a Glance
| Job Title | Applicant – Travel CLM / Aviation Claims Specialist |
|---|---|
| Location | Navi Mumbai, Maharashtra, India |
| Employment Type | Full-time, Brick and Mortar |
| Shift | Rotational shifts |
| Experience Required | Background in airline operations or aviation coordination |
| Tools/Platforms | ACARS, ADS-B, Sabre Movement Manager, AIMS, SITA |
| Education | Any Graduate + IATA Certificate or Diploma in Aviation |
| Job ID | REF32917T |
| Date Published | August 26, 2025 |
Key Responsibilities
- EU 261 Assessment: Review and determine the eligibility of passenger claims under EU 261 regulations.
- Operational Evidence Analysis: Collect and examine data such as flight logs, weather reports (METAR/TAF), NOTAMs, maintenance logs, and ATC communications.
- Disruption Evaluation: Analyze delays or cancellations due to weather, technical faults, air traffic control restrictions, and other operational disruptions.
- Stakeholder Coordination: Work closely with airline teams—flight dispatch, crew, ground operations, and maintenance—to validate claims and gather supporting evidence.
- Regulatory Compliance: Ensure claim assessments comply with aviation laws (EU 261, EASA, ICAO, local CAA) and internal airline policies.
- Proactive Monitoring: Track real-time disruptions to assess potential liabilities proactively before claims are filed.
Required Skills & Qualifications
- Education: Any Graduate with IATA certification or a Diploma in Aviation.
- Industry Background: Experience in areas like flight planning, dispatch, maintenance control, or ATC coordination is highly desirable.
- Regulatory Knowledge: Familiar with aviation regulations such as EU 261, EASA, ICAO, and national civil aviation authority (CAA) guidelines.
- Technical Proficiency:
- Understanding of aviation systems and operations.
- Ability to read and interpret METAR/TAF reports, flight delay codes, and incident logs.
- Experience using flight tracking systems (ACARS, ADS-B) and airline software (e.g., Sabre Movement Manager, AIMS, SITA Flight Briefing).
- Soft Skills: Strong attention to detail, excellent analytical skills, and confident decision-making based on complex aviation data.
Why Join Sutherland?
- Work with global leaders in aviation, AI, and automation.
- Get involved in real-time operational support for major airline brands.
- Grow in a role that blends aviation regulations, data analysis, and customer service.
- Enjoy a dynamic, collaborative, and innovation-driven environment.
Apply Now
Excited to apply your aviation knowledge in a high-impact role at Sutherland?
Click below to submit your application on the official Sutherland careers page: