Experience Design Vice President | JPMorgan Chase | Hyderabad, India

Job Description

Summary

Advance your career as an Experience Design Vice President at JPMorgan Chase & Co. in Hyderabad, Telangana, India. Join the Firmwide Resiliency Office Technology team and lead the creation of innovative, user-centric design solutions that enhance employee and customer experiences across the firm. This executive-level role blends strategic design leadership, user research, and inclusive design practices to develop accessible, efficient, and transformative technology solutions.

Drive experience strategy, design innovation, and cross-functional collaboration to shape impactful digital and operational experiences, ensuring that JPMorgan Chase remains at the forefront of resiliency and technology-enabled user experiences.

Job Details at a Glance

Key Responsibilities

• Lead experience design initiatives across Firmwide Resiliency products and services, aligning with business goals and user needs.
• Develop and execute design and research strategies for complex, multi-product initiatives.
• Diagram service flows, design wireframes, and prototype interactions for key touchpoints across digital and operational systems.
• Drive the adoption of inclusive design and accessibility guidelines throughout design projects.
• Mentor and guide junior designers, fostering a culture of diversity, equity, and inclusion.
• Collaborate with cross-functional teams, ensuring user experience is integrated into product development processes.
• Analyze market trends, user feedback, and data insights to inform design decisions and optimize user experiences.
• Represent UX strategy in executive discussions, articulating design rationale and advocating for user-centric solutions.

Required Qualifications & Skills

• 5+ years of experience in UX/experience design or similar leadership roles.
• Demonstrated ability to create visual representations of user journeys, including storyboards, wireframes, and prototypes.
• Expertise in inclusive design and accessibility standards, incorporating diverse perspectives into design solutions.
• Proven ability to develop experiences that exceed initial product expectations, including innovation strategies and ‘north star’ concepts.
• Advanced technical literacy with understanding of client-side technologies, APIs, microservices, and technical architecture.
• Strong communication and collaboration skills, able to adapt messaging for different audiences.
• Skilled in working with diverse teams, resolving conflicts constructively, and building trust.

Preferred Qualifications & Skills

• Design leadership experience across diverse business partners with varying UX expertise.
• Strong understanding of enterprise-level design and strategic experience planning.

About JPMorgan Chase

JPMorgan Chase & Co. is a global financial institution with over 200 years of history, providing investment banking, commercial banking, consumer banking, and asset management services worldwide. We prioritize diversity, equity, and inclusion, ensuring a supportive environment for all employees.

We are an equal opportunity employer and provide accommodations for mental, physical, or religious needs.

About the Corporate Functions Team

Our Corporate Functions team spans finance, risk, human resources, marketing, and technology, providing critical support to the business. Your contributions as Experience Design VP will influence strategic initiatives and enhance user experience across firmwide products and services.

Apply Now

Lead innovative experience design at JPMorgan Chase Hyderabad.
👉 Apply Now on the Official JPMorgan Chase Careers Page

Shape inclusive, impactful user experiences and mentor the next generation of design leaders.