Manager – Financial Services | Technology & Transformation | Deloitte India – Mumbai
Job Description
Summary
Advance your career as a Manager in Financial Services with Deloitte India in Mumbai, specializing in Customer Strategy & Digital (CS&D) within Technology & Transformation (T&T). This role provides the opportunity to lead digital transformation, business strategy, and customer experience initiatives for Indian banks, NBFCs, and fintech organizations.
As a Financial Services Manager, you will manage cross-functional teams, collaborate with CXOs and business leaders, and deliver strategic insights, innovative solutions, and operational excellence. Ideal candidates have consulting experience in financial services, strong problem-solving skills, and expertise in digital and business transformation.
Job Details at a Glance
| Job Title | Manager – Financial Services (Customer, CS&D, T&T) |
|---|---|
| Department | Technology & Transformation – Customer Strategy & Digital |
| Location | Mumbai, India |
| Experience Required | 5–10 years in Financial Services / Consulting |
| Education | Bachelor’s/Master’s in Business, Finance, or related field |
| Employment Type | Full-Time |
| Entity | Deloitte Touche Tohmatsu India LLP |
| Tools & Platforms | Microsoft Office Suite (Word, Excel, PowerPoint, Visio), Loan Origination Systems, Digital Platforms |
| Work Model | Hybrid (Flexible on-site & remote) |
| Travel | Occasional client site visits |
About Deloitte Technology & Transformation – Financial Services
Deloitte’s Technology & Transformation practice helps clients unlock value from complex data, streamline operations, and implement digital solutions that drive business growth. Within Financial Services, the practice focuses on strategy, customer experience optimization, product innovation, and operational excellence for banks, NBFCs, and fintech partners across India.
Key Responsibilities
Business Strategy & Transformation
- Partner with Indian banks, NBFCs, and fintech organizations to define business and digital strategies.
- Conduct diagnostic assessments and provide strategic recommendations in areas like business transformation, operational improvement, and customer experience.
- Drive product innovation across retail lending, corporate lending, microfinance, and digital banking collaborations.
Project Leadership & Delivery
- Lead project execution, ensuring timely delivery, quality outputs, and adherence to client expectations.
- Manage cross-functional teams, internal resources, and external consultants effectively.
- Oversee creation of point-of-view documents, proposals, and thought leadership content.
Client Engagement & Advisory
- Engage with CXOs, business heads, and operations teams to align on strategic objectives.
- Present insights and recommendations using data-driven analysis.
- Build strong client relationships to support business development and repeat engagements.
Digital Transformation & Change Management
- Drive adoption of new technologies, including loan origination systems, digital platforms, and operational tools.
- Advise on customer experience optimization and process excellence initiatives.
- Ensure smooth change management and organizational adoption of new strategies.
Required Skills & Qualifications
- 5–10 years of experience in Financial Services consulting, strategy, or operations.
- Experience with Indian banking, NBFCs, or fintech ecosystem.
- Strong expertise in business strategy, digital transformation, customer experience, and operational improvement.
- Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Visio).
- Excellent analytical, problem-solving, and communication skills.
- Ability to manage and mentor cross-functional teams.
- Prior experience in Financial Services consulting is preferred.
Leadership Expectations
As a Manager at Deloitte, you will:
- Inspire and motivate teams through integrity and collaboration.
- Demonstrate commercial acumen and strategic thinking.
- Deliver high-quality client outcomes while managing risk and operational changes.
- Influence stakeholders and foster cross-functional collaboration.
- Promote inclusion, innovation, and continuous learning.
Why Join Deloitte?
- Work on high-impact projects transforming India’s financial services sector.
- Collaborate with global Deloitte teams and cross-industry experts.
- Develop leadership skills through Deloitte University programs and mentoring opportunities.
- Thrive in a hybrid, inclusive, and flexible work environment.
- Contribute to thought leadership and innovation in financial services and digital transformation.
Apply Now
Ready to lead Financial Services transformation projects and shape the future of Indian banking and fintech?
👉 Apply Now on Deloitte’s Official Careers Page