Salesforce Manager – Deloitte | Delhi, India

Job Description

Summary

Accelerate your career with Deloitte India as a Salesforce Manager in Delhi. This role is perfect for experienced professionals who are passionate about Salesforce CRM implementation, Salesforce consulting, and enterprise digital transformation. You’ll lead cross-functional teams, deliver innovative Salesforce solutions, and drive customer success strategies that redefine how businesses connect with their clients.

Join one of the world’s most trusted consulting firms, work with cutting-edge tools like Copado, Salesforce Cloud, and Miro, and shape the future of customer experience, marketing automation, and digital engagement.

Job Details at a Glance

About the Role

As a Salesforce Manager at Deloitte, you’ll lead enterprise-scale Salesforce implementation projects, partner with global teams, and help organizations leverage CRM and marketing automation technologies for growth. You’ll collaborate with multi-functional teams, define business and technical requirements, and oversee successful project delivery across industries.

Key Responsibilities

• Lead and manage Salesforce solution design, implementation, and client engagement.
• Support digital transformation initiatives through Salesforce, Copado, and related CRM platforms.
• Run agile ceremonies including scrum calls, backlog refinement, and sprint reviews.
• Define and document business workflows, data models, and integration strategies.
• Collaborate with IT partners and vendors to define technical requirements and process improvements.
• Facilitate change management activities, including “train-the-trainer” sessions and user onboarding.
• Drive continuous improvement initiatives within CRM, customer support, and sales enablement domains.
• Provide regular updates to stakeholders on project milestones and issue resolution.

Core Skills and Expertise

• 10–15 years of experience in Salesforce implementation, CRM project management, or enterprise software consulting.
• 8–12 successful end-to-end Salesforce deployments in India or globally.
• Strong understanding of Agile methodologies, demand prioritization, and software delivery processes.
• Proven experience managing global, cross-functional teams across time zones.
• Expertise in Sales enablement, customer success, and digital marketing platforms.
• Advanced proficiency in Microsoft PowerPoint, Excel, and workflow documentation tools.
• Familiarity with Copado, Miro, or similar process visualization tools.
• Strong analytical, communication, and leadership skills.

Required Qualifications

• Bachelor’s degree (B.Tech / M.Tech or equivalent).
• Minimum 10 years of professional experience supporting enterprise-level CRM or digital engineering teams.
• Hands-on experience with Salesforce, Copado, and Agile project management tools.
• Fluent spoken and written English.

Preferred Qualifications

• Salesforce certifications (Administrator, Consultant, or Architect-level preferred).
• Experience working in multicultural and multilingual environments.
• Strong presentation and client engagement skills.
• Experience in industrial, manufacturing, or enterprise software sectors.
• Ability to simplify complex business requirements into actionable solutions.

Why Deloitte

At Deloitte, your potential is limitless. You’ll work alongside some of the brightest minds shaping digital transformation worldwide. We offer:

• A culture of inclusion, collaboration, and innovation.
• Access to global learning and leadership programs.
• Opportunities for career mobility across domains and geographies.
• A hybrid work environment designed for balance and flexibility.
• A commitment to your well-being, with initiatives supporting accessibility, safety, and personal growth.

Growth and Leadership

Every career at Deloitte is a leadership journey. As a Salesforce Manager, you will:

• Inspire teams with purpose and integrity.
• Drive strategic thinking and problem-solving.
• Deliver excellence while managing stakeholder relationships.
• Foster inclusion and empathy across global teams.
• Use technology responsibly to deliver meaningful client impact.

How You’ll Grow

Deloitte empowers you to take ownership of your career, encouraging upskilling, innovation, and cross-functional learning. Learn more about Deloitte’s global initiatives in our Global Impact Report and Life at Deloitte resources.

Apply Now

Ready to elevate your career as a Salesforce Manager with Deloitte India?
👉 Apply directly via the official Deloitte Careers page:
Apply Here