Transition Manager | Aon India | Gurugram

Job Description

Summary

Aon India is seeking a skilled Transition Manager to lead and manage complex BPO and business process transitions within our Global Spend Management (GSM) unit in Gurugram. This role involves overseeing end-to-end project transitions, ensuring smooth offshoring or transfer of operations to Service Delivery Centers (SDC), Centers of Excellence (CoE), or third-party vendors. The ideal candidate will have strong project management, stakeholder management, and operational expertise, along with experience in PMP, Six Sigma, and cross-functional collaboration. This is a high-impact position ideal for professionals with BPO and operations leadership experience looking to advance their career with a leading global risk, insurance, and HR solutions provider.

Job Details at a Glance

Key Responsibilities

Transition & Project Management

• Lead end-to-end transitions of processes from market/function/centre to SDC, CoE, or third-party vendors.
• Ensure adherence to timelines, scope, budgets, and business case objectives.
• Plan and execute staffing, training, knowledge transfer, SLA implementation, and quality assurance.
• Maintain master risk logs, project documentation, and MIS updates.
• Manage up to three concurrent transition projects, coordinating resources effectively.

Stakeholder & Client Management

• Serve as the primary escalation point for project team queries.
• Interface with onshore clients, leadership, and project teams to facilitate integration and build strong partnerships.
• Influence and coordinate with stakeholders across operations, finance, HR, technology, procurement, and real estate.
• Provide regular project progress updates to Steering Committees, clients, and internal teams.

Strategic & Operational Leadership

• Assess technical and economic feasibility for offshoring opportunities.
• Support strategic optimization initiatives and provide actionable recommendations.
• Contribute to process mapping, documentation, and continuous improvement initiatives.
• Foster cross-functional collaboration to ensure smooth knowledge transfer and operational efficiency.

Skills & Competencies

• Project Management: Strong planning, execution, and documentation skills using PMP/DMAIC methodologies.
• Analytical Thinking: Data-driven decision-making with strong problem-solving capabilities.
• Communication & Interpersonal Skills: Excellent English communication, able to manage virtual teams and cross-cultural stakeholders.
• Leadership: Ability to influence and guide team members without direct authority.
• Continuous Improvement: Apply Six Sigma principles and structured methodologies to enhance efficiency.
• Technical Proficiency: Advanced MS Office (Excel, Word, PowerPoint) and MIS reporting skills.

Qualifications

• Education: Bachelor’s degree required; MBA preferred.
• Certifications: PMP, Prince2, or Six Sigma Green Belt preferred.
• Experience:
  • Minimum 3-4 years in Transitions management
  • 12+ years in BPO operations or project management
  • 2+ years in team leadership or managing virtual teams
  • Experience working at onshore client locations

Why Join Aon India

• Be part of a global leader in risk, insurance, and HR solutions, recognized for excellence in client service.
• Manage high-impact transition projects with exposure to international stakeholders.
• Collaborate in a learning-focused, inclusive, and cross-functional environment.

Apply Now

Advance your career as a Transition Manager at Aon India, Gurugram. Apply today via the official Aon Careers Page and take the next step in your professional journey with a global leader in risk and people solutions.