Chief Manager – SME | Aon India | Mumbai & Bengaluru, India
Job Description
Summary
Aon India is seeking a highly skilled Chief Manager – SME to manage client relationships and drive business growth in the corporate insurance and employee benefits space. This role is ideal for professionals with 6+ years of experience in insurance, account management, and client consulting. The successful candidate will leverage expertise in employee benefits, insurance renewals, cross-selling strategies, and client advisory to deliver measurable outcomes. Join Aon India Insurance Brokers Private Limited, a leading insurance and reinsurance broker, to influence client success and build strong, long-lasting business relationships.
Job Details at a Glance
| Job Title | Chief Manager – SME |
|---|---|
| Location | Mumbai, Bengaluru, Gurugram |
| Department | Customer Service / Client Management |
| Employment Type | Full-Time |
| Experience | 6+ years in insurance, employee benefits, or SME account management |
| Education | Postgraduate + IRDAI Licentiate Certificate (insurance qualifications preferred) |
| People Manager Role | Primarily Individual Contributor |
| Shift | Standard Business Hours |
| Key Skills/Tools | Client Relationship Management, Employee Benefits, Cross-Selling, Insurance Renewals, Benchmarking, Negotiation, Stakeholder Engagement |
Key Responsibilities
- Client Relationship Management: Act as the primary point of contact for SME clients, ensuring timely communication and high client satisfaction.
- Business Renewal & Revenue: Manage employee benefit insurance renewals and meet annual broking revenue targets.
- Cross-Selling: Identify opportunities within existing accounts to expand business and generate additional revenue streams.
- Client Advisory: Provide consulting services including benchmarking, claims reviews, and project support with guidance from Location Leader.
- Strategy Implementation: Develop and implement client benefits strategies aligned with client principles for accurate execution.
- Legal & Compliance: Lead all legal documentation, including NDAs, Broker Services Agreements, SLAs, and TOBA, in coordination with legal teams.
- Collaboration: Work closely with client services teams and other colleagues to ensure seamless service delivery and share relevant updates.
- Industry Expertise: Develop expertise in client-specific industry segments and identify new business opportunities.
- Wellness Initiatives: Support and implement strategy-led wellness programs in collaboration with the health promotion team.
- Project Delivery: Execute specific projects to support the growth of the Health & Benefits practice as assigned.
Key Performance Indicators
- Successfully manage client relationships under your portfolio.
- Achieve renewal and cross-sell revenue targets.
- Maintain high client satisfaction and retention through effective collaboration with client service teams.
- Provide consulting insights that positively impact client outcomes and engagement.
Skills & Competencies
- Strong communication, presentation, and negotiation skills.
- Solid understanding of the insurance benefits market in India, with awareness of international trends.
- Consulting mindset with analytical abilities and a competitive spirit.
- Ability to excel in ambiguous situations and adapt quickly.
- Experienced with small and medium accounts having multifaceted requirements.
- Proven relationship leadership skills and collaborative team approach.
- Self-motivated with a track record of continuous learning and professional development.
Qualifications
- Postgraduate degree in a relevant discipline.
- IRDAI Licentiate Certificate required; additional insurance professional qualifications preferred.
- Minimum 6 years of experience in SME account management, insurance, or employee benefits.
Why Join Aon
- Work with a global leader in risk, retirement, and health solutions.
- Access proprietary data and analytics to provide unique insights for SME clients.
- Collaborate in a diverse, inclusive, and high-performing environment.
- Influence innovative employee benefits solutions and create measurable business impact.
Apply Now
Elevate your career as a Chief Manager – SME at Aon India. Apply directly via the Aon Careers Page to join a team that delivers exceptional client value and drives growth in the SME insurance sector.