Manager – Salesforce (Sales & Service) | Deloitte | Bengaluru
Job Description
Summary
Deloitte South Asia LLP is hiring a Manager – Salesforce (Sales & Service) in Bengaluru to lead end-to-end Salesforce implementation, customization, and integration projects. This role is ideal for professionals with 6–8 years of experience in Salesforce Sales Cloud, Service Cloud, Marketing Cloud, and Communities, who are skilled in Salesforce Lightning (LWC/AURA), DevOps, API integrations, and cloud solutions. As a Salesforce Manager, you will drive digital transformation, customer engagement, and operational efficiency while leading a multi-member team and delivering high-impact solutions across industries.
Job Details at a Glance
| Job Title | Manager – Salesforce (Sales & Service) |
|---|---|
| Location | Bengaluru, India |
| Entity | Deloitte South Asia LLP |
| Requisition ID | 85039 |
| Designation | Manager |
| Education Qualification | Graduate in Science or Engineering |
| Experience Required | 6–8 years in Salesforce implementation & management |
| Key Skills | Salesforce Lightning, LWC, AURA, DevOps, CI/CD, API Integration, Sales Cloud, Service Cloud, Marketing Cloud, Communities, Salesforce Einstein, AI, Chatbots, Project Management |
| Shift/Work Mode | Hybrid |
| Date Posted | September 24, 2025 |
Key Responsibilities
Salesforce Solution Design & Delivery
- Lead Salesforce Sales & Service Cloud implementations, including design, development, and deployment.
- Develop custom solutions using Salesforce configuration, Lightning components, and workflows.
- Integrate Salesforce with external systems using SOAP and REST APIs.
- Leverage Salesforce Einstein, AI, and Chatbots to enhance customer experience.
Project & Team Leadership
- Manage multi-member teams to ensure timely, high-quality project delivery.
- Oversee end-to-end project lifecycle, including requirement gathering, effort estimation, and system design documentation.
- Identify risks, resolve issues, and escalate when necessary to maintain project excellence.
Client Engagement & Consultation
- Conduct solution design workshops, client demos, and requirement sessions.
- Provide guidance on best practices for Salesforce deployment, customization, and integration.
- Communicate independently with clients to manage expectations and deliver business value.
Process Improvement & Innovation
- Identify opportunities to optimize workflows, enhance efficiency, and improve key business processes.
- Apply emerging technologies and industry trends to deliver innovative Salesforce solutions.
Skills & Competencies
- Proven experience with Salesforce Lightning (LWC/AURA/LDS), DevOps, CI/CD, and release management.
- Strong knowledge of Salesforce Sales Cloud, Service Cloud, Marketing Cloud, Communities, and Industry Clouds.
- Hands-on experience with API integration, Heroku, and e-commerce solutions is a plus.
- Excellent communication, client management, and leadership skills.
- Ability to develop system design documents, use cases, and test plans.
Qualifications
- Graduate degree in Science or Engineering from a premier institute.
- 6–8 years of relevant Salesforce consulting or management experience.
- 4–5 end-to-end Salesforce implementations in India or globally.
- Willingness to travel for short or long-term assignments.
Why Deloitte?
- Collaborate with a high-performing, inclusive culture focused on digital transformation and customer experience innovation.
- Access Deloitte University programs and professional development initiatives.
- Work with global clients on cutting-edge Salesforce solutions.
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