Executive N – Customer Service Technologist | Asian Paints Limited – Delhi
Job Description
Summary
Asian Paints Limited is hiring an Executive N – Customer Service Technologist (CSE) in Delhi, responsible for resolving technical complaints, supporting the field sales team, and ensuring customer satisfaction. This role is ideal for candidates with technical expertise in paints and coatings who can analyze complaints, provide solutions, and train field teams. You will play a key role in preventing complaints, testing new products, and supporting dealers and painters in the region.
Job Details at a Glance
| Job Title | Executive N – Customer Service Technologist – Asian Paints |
|---|---|
| Location | Delhi, India |
| Industry | Customer Centricity / Technical Support |
| Job Type | Full-Time |
| Experience Required | Relevant technical experience in paints/coatings support |
| Education Required | Any Graduate / Technical background preferred |
| Application Mode | Online via Asian Paints Careers Page |
Key Responsibilities
Complaint Handling & Technical Support
- Serve as a regional technical resource to address critical complaints.
- Attend complaints proactively, identify root causes, and provide effective solutions to customers.
- Support Territory Sales Executives (TSEs) on-site and over the phone for technical assistance.
- Monitor complaint trends, highlight defective batches, and prevent potential issues.
Training & Knowledge Sharing
- Conduct PTP (Product Training Program) for new hires.
- Facilitate Shop Meets, Painter Meets, and Dealer Meets to educate on product usage and new product launches.
- Share Market Practices, Color Sure Audit reports, and other insights with the sales team.
Field Support & Product Testing
- Address duplicate material and counterfeiting issues, supporting the legal team as per protocol.
- Test new products/formulations in collaboration with R&T (Research & Technology) before product launches.
- Act as a bridge between the field team and technical R&D teams to ensure smooth product performance.
Required Skills & Qualifications
- Strong technical knowledge in paints, coatings, or related materials.
- Ability to analyze complex complaints and provide actionable solutions.
- Excellent communication and training skills for field staff and dealers.
- Ability to collaborate with multiple teams, including sales, R&D, and legal.
- Proactive and detail-oriented with strong problem-solving skills.
Why Join Asian Paints Limited?
- Work with India’s leading paints and coatings company, known for innovation and quality.
- Engage in technical problem solving, field training, and product improvement initiatives.
- Collaborate with sales, R&D, and legal teams to create impactful customer solutions.
- Be part of a dynamic and technically challenging environment that drives growth and customer satisfaction.
Apply Now
Kickstart your career as Executive N – Customer Service Technologist at Asian Paints Limited, Delhi. Apply directly via the Asian Paints Careers Page to join a team that ensures technical excellence and superior customer service.