💼 Manager – SALPL Prime (D2C Sales) | Bajaj Finance Ltd | Pune

Job Description

📝 Summary

Join Bajaj Finance Ltd. as a Manager – SALPL Prime (Salaried Personal Loan – Prime Segment) and play a pivotal role in driving Flexi Loan utilization through efficient call center operations. This high-impact sales management role, based in Pune, focuses on increasing customer engagement, improving loan activation, and optimizing productivity of tele-calling agents. If you have 3–5 years of experience in financial services, personal loans, or team leadership, this is a dynamic opportunity to grow your career in one of India’s most respected NBFCs.

📊 Job Details at a Glance

📌 Key Responsibilities

• 📞 Manage Call Center Sales Operations
  Lead and monitor call center agents responsible for driving Flexi Loan utilization in the salaried loan segment.
• 🎯 Achieve ARU Volume Targets
  Drive and exceed Activation & Utilization (ARU) targets through proactive sales strategies.
• 👥 Team Development & Training
  Identify training needs and upskill agents to improve conversion rates, communication, and sales effectiveness.
• 📈 Performance Management
  Track agent productivity, conversion metrics, and customer penetration to improve overall performance.
• ❗ Customer Escalations
  Handle escalations and customer complaints with professionalism and empathy, ensuring fast resolution.
• 🔄 Retention & Optimization
  Retain top-performing agents while identifying and replacing underperformers to maintain a high-output team.

🧠 Required Skills

• Advanced knowledge of MS Excel and MIS reporting
• Strong communication and interpersonal skills
• Proven ability in team handling and conflict resolution
• High energy, self-motivation, and a bias for execution
• Analytical mindset for evaluating performance and data trends
• Prior experience with sales in NBFCs or personal loans preferred

🎓 Qualifications

• Bachelor’s or Master’s degree in any discipline (MBA preferred)
• 3 to 5 years of experience in:
  • Sales Operations or Call Center Management
  • Lending, Personal Loans, or Financial Services
  • Team supervision and sales performance analysis

💡 Culture Anchors at Bajaj Finance

We value professionals who embody the following cultural principles:

• Work Hard – Show consistent effort and track daily sales progress
• Execute with Rigor – Own and meet performance metrics with diligence
• Own It – Act responsibly with transparency and fairness
• Act with Integrity – Uphold high ethical and professional standards

🚀 Apply Now

Looking to drive innovation and performance in India’s fast-paced financial sector?

👉 Click here to apply on the official Bajaj Finance Careers Page