🚗 Service Advisor – Delhi | Tesla Careers (Full-Time)
Job Description
Summary
Join Tesla as a Service Advisor in Delhi and become a key player in delivering outstanding customer service and vehicle maintenance support for one of the world’s most innovative electric vehicle brands. As a Service Advisor, you will be the primary point of contact between Tesla and its customers, ensuring seamless communication, timely issue resolution, and superior service experience. This role is perfect for candidates with a passion for automotive technology, excellent customer service skills, and a strong ability to coordinate vehicle servicing operations.
Become part of Tesla’s mission to accelerate the transition to sustainable energy by providing exceptional vehicle service support and building lasting customer relationships in Delhi.
📌 Job Details at a Glance
| Job Title | Service Advisor – Delhi |
|---|---|
| Location | Delhi, India |
| Employment Type | Full-Time |
| Department | Vehicle Service |
| Job Function | Vehicle Service, Customer Service |
| Shift | Day Shift, Monday to Saturday |
| Experience Required | Prior automotive service or customer-facing experience preferred |
| Tools & Systems | Dealer Management System (DMS), MS Office, Outlook |
| Reports To | Service Manager |
🛠️ Key Responsibilities
- Respond promptly and professionally to all customer inquiries via phone, email, and in-person visits.
- Provide accurate assessments to determine if vehicle issues can be resolved remotely or require shop escalation.
- Maintain detailed and precise records of vehicle issues, service transactions, and customer interactions in the Dealer Management System.
- Communicate clear and timely updates on vehicle status, estimated completion times, and service progress to customers.
- Coordinate vehicle delivery or pickup schedules ensuring a smooth handover experience.
- Follow up with customers post-service to confirm satisfaction and address any further concerns.
- Collaborate closely with technicians, service managers, and other team members to streamline operations and improve customer experience.
🎯 Skills & Qualifications
- Strong knowledge of automotive repair processes, tools, and materials used in vehicle servicing.
- Ability to operate and maintain automotive diagnostic equipment and hand tools.
- Excellent verbal and written communication skills in English and local languages.
- High attention to detail and ability to follow oral and written instructions precisely.
- Customer-focused mindset with a proactive approach to problem-solving.
- Experience with Dealer Management Systems (DMS), Microsoft Office Suite, and email communication tools.
- Ability to manage multiple tasks, prioritize effectively, and meet deadlines in a fast-paced environment.
- Associate Degree or certification in Automotive Technology is preferred.
- Previous retail automotive service experience is a plus.
- Strong team collaboration skills and professional attitude.
🚀 Why Work at Tesla?
- Join a forward-thinking company committed to sustainability and innovation.
- Work in a dynamic, fast-paced environment with growth opportunities.
- Collaborate with a passionate team dedicated to delivering the best customer experience.
- Be a part of the revolutionary electric vehicle industry in Delhi.
✅ Apply Now
Ready to accelerate your career with Tesla? Take the first step and apply today!
👉 Apply on Tesla’s Official Careers Page
Join Tesla and help drive the future of electric mobility in India.