Senior Manager / Chief Manager – Client Relationships | Aon | Gurugram, Mumbai, Bengaluru
Job Description
Summary
Aon is seeking a Senior Manager / Chief Manager – Client Relationships to drive client success and strengthen relationships within the employee benefits and insurance domain. This role is ideal for a seasoned professional with 6+ years of experience in client management, employee benefits, or insurance consulting. You will act as the primary client steward, ensuring renewal business, cross-sell opportunities, and strategic advisory services are delivered with excellence. Join Aon to contribute to innovative risk and benefits solutions while working in a dynamic, client-focused environment.
Job Details at a Glance
| Job Title | Senior Manager / Chief Manager – Client Relationships |
|---|---|
| Location | Gurugram / Mumbai / Bengaluru, India |
| Department | Customer Service – Employee Benefits |
| Employment Type | Full-Time |
| Experience | 6+ Years |
| Education | Postgraduate + IRDAI Licentiate Certificate (Insurance qualifications preferred) |
| People Manager Role | No (Individual Contributor, collaborative with Client Services team) |
| Shift | Standard Business Hours |
| Key Skills/Tools | Client Relationship Management, Employee Benefits, Cross-Selling, Consulting, Negotiation, Benchmarking, Claims Analysis |
Key Responsibilities
- Serve as primary client steward, building and maintaining positive, structured relationships with all client stakeholders.
- Manage employee benefit insurance renewals and ensure annual revenue targets are met.
- Identify and drive cross-sell business opportunities within existing client portfolios.
- Develop and implement client renewal processes and benefits strategies according to established timelines.
- Lead and finalize legal documentation such as NDAs, Broker Services Agreements, SLAs, and TOBAs.
- Provide strategic consulting services, including benchmarking, claims reviews, and projects in collaboration with Location Leaders.
- Partner with internal teams to implement strategy-led wellness initiatives and client service improvements.
- Monitor client satisfaction and work closely with the client services team to maintain high standards of service delivery.
- Identify and develop new business opportunities within client segments or industries.
Skills & Competencies Required
- Excellent communication, presentation, and consultative selling skills.
- Strong analytical abilities with a consulting mindset.
- Solid understanding of the Indian employee benefits and insurance market; awareness of international trends is a plus.
- Proven relationship leadership and client management capabilities.
- Ability to work independently, manage ambiguity, and adapt quickly.
- Demonstrated experience with small and medium accounts and multifaceted client expectations.
- Self-motivated, team-oriented, and proactive in delivering distinctive client value.
Qualifications
- Postgraduate degree in any discipline.
- IRDAI Licentiate Certificate required; additional insurance professional qualifications are an advantage.
- Minimum 6 years of experience in client relationship management, employee benefits, or insurance consulting.
Why Join Aon
- Be part of a global leader in risk, retirement, and health solutions.
- Work in a collaborative, inclusive environment that values professional growth and innovation.
- Access Aon’s proprietary data and analytics to deliver superior client outcomes.
- Engage with diverse client segments and develop strategic expertise in employee benefits consulting.
Apply Now
Advance your career as a Senior Manager / Chief Manager – Client Relationships at Aon India. Apply directly via the Aon Careers Page to join a team driving innovative employee benefits solutions and exceptional client service.