Salesforce Consultant – Customer Sales & Service | Bangalore | Deloitte India

Job Description

Summary

Join Deloitte South Asia as a Salesforce Consultant specializing in Customer Sales & Service solutions in Bangalore. This exciting role is perfect for professionals with 3-5 years of experience in Salesforce implementation, customization, and client engagement. As a Salesforce Consultant at Deloitte, you will leverage your expertise in Sales Cloud, Service Cloud, Marketing Cloud, and other Salesforce platforms to design innovative solutions, lead project delivery, and exceed client expectations. If you have strong knowledge of Salesforce features like Lightning, integration, and platform customization, plus experience managing teams and driving end-to-end implementations, Deloitte offers a dynamic environment for your career growth in digital transformation and cloud consulting.

Job Details at a Glance

Key Responsibilities

As a Salesforce Consultant – Customer Sales & Service, you will:

• Develop, configure, and customize Salesforce solutions tailored to client business needs using Sales Cloud, Service Cloud, Marketing Cloud, and other Salesforce products.
• Lead end-to-end Salesforce implementations and deliverables, ensuring adherence to Deloitte quality and project standards.
• Manage client relationships by understanding business requirements and translating them into effective Salesforce solutions.
• Conduct client workshops, demos, and design sessions to facilitate seamless project execution and stakeholder alignment.
• Identify risks and issues within workstreams; proactively resolve or escalate to leadership.
• Collaborate with multi-disciplinary teams and manage project documentation including requirement specs, system design, use cases, test plans, and training materials.
• Stay updated on emerging Salesforce technologies and industry trends to provide innovative solutions.
• Mentor and lead junior team members, overseeing project progress and deliverables.

Required Skills & Qualifications

• Minimum 3-5 years of hands-on experience in Salesforce consulting, configuration, and implementation.
• Strong expertise in Salesforce platforms: Sales Cloud, Service Cloud, Marketing Cloud, Communities, Industry Clouds, and Lightning components.
• Proven experience in at least 1-2 full lifecycle Salesforce implementation projects.
• Familiarity with Salesforce integration, Force.com platform, and project management methodologies.
• Ability to lead client-facing sessions, including demos and workshops.
• Strong documentation skills – able to prepare requirement documents, system design, test plans, and user manuals.
• Excellent organizational, communication, and stakeholder management skills.
• Bachelor’s degree in Science, Engineering, or related fields from premier institutes.
• Willingness to travel for short or long-term assignments as required.

Why Join Deloitte?

• Work with a global leader in Salesforce consulting and digital transformation.
• Engage with cutting-edge cloud technologies and complex, impactful client projects.
• Grow your career through continuous learning, leadership development, and global mobility.
• Thrive in an inclusive and supportive workplace that values diversity and innovation.
• Contribute to impactful initiatives for clients and communities worldwide.

How You’ll Grow

• Connect with top professionals solving complex business problems.
• Empower your leadership skills irrespective of your career level.
• Participate in inclusive culture initiatives that respect and value your unique talents.
• Take ownership of your career development through upskilling and cross-business opportunities.

Apply Now

Ready to advance your career as a Salesforce Consultant – Customer Sales & Service with Deloitte India?

👉 Apply now on Deloitte’s Official Careers Page