Royal Service (Operator) – Executive | Fairmont Udaipur Palace, Accor Hotels
Job Description
Summary
Join the prestigious Fairmont Udaipur Palace, part of the world-renowned Accor Hotels Luxury & Lifestyle brand, as a Royal Service (Operator) – Executive. This exciting opportunity in Udaipur, Rajasthan, offers hospitality professionals a chance to be the first point of contact for luxury hotel guests, providing exceptional communication, problem-solving, and guest service. If you are passionate about guest relations, telephone operations, and luxury hospitality careers in Udaipur, this role is your gateway to a rewarding future with Accor.
Job Details at a Glance
| Position | Royal Service (Operator) – Executive |
|---|---|
| Location | Fairmont Udaipur Palace, Udaipur, Rajasthan, India |
| Department | Rooms / Royal Service |
| Employment Type | Full-Time, Permanent |
| Shift | Rotational (including evenings, weekends, and holidays) |
| Experience | Previous guest service/hospitality experience (luxury preferred) |
| Education | Diploma/Certification in Hospitality (preferred) |
| Hotel Brand | Fairmont – Accor Luxury & Lifestyle Collection |
| Reference ID | REF80215L |
Key Responsibilities
As a Royal Service Executive at Fairmont Udaipur Palace, you will:
- Telephone Operations: Manage incoming calls promptly, courteously, and professionally.
- Guest Assistance: Act as a central point of contact, arranging services and fulfilling requests.
- Room Service Coordination: Oversee room service orders for accuracy and timely delivery.
- Royal Service Duties: Handle requests for VIPs and special guests with care and discretion.
- Problem Resolution: Address concerns with empathy and escalate when necessary.
- Information Sharing: Provide accurate details about hotel facilities, services, and local attractions.
- Communication: Ensure seamless coordination between guests, staff, and departments.
- Administrative Support: Log requests, update guest profiles, and maintain records.
- Service Excellence: Anticipate needs and deliver personalized luxury hospitality experiences.
Qualifications & Skills
Education & Experience
- Prior guest service or hospitality experience, preferably in a luxury hotel environment.
- Diploma or certification in hospitality is preferred.
Skills & Competencies
- Exceptional telephone etiquette with fluency in English (additional languages a plus).
- Strong organizational and multitasking abilities.
- Ability to stay calm under pressure and resolve guest concerns efficiently.
- Proficiency with hotel management software and computer systems.
- Flexibility to work rotational shifts, including weekends and holidays.
Diversity & Inclusion at Accor
At Accor, we value diversity and inclusion. We welcome candidates from all backgrounds and are committed to creating a workplace where everyone has the opportunity to grow and thrive.
Apply Now
Take the next step in your luxury hospitality career in Udaipur. Be part of Accor’s world-class team and create memorable guest experiences every day.
👉 Click here to apply directly via the official Accor Careers page