Reservation Executive – Novotel Mumbai International Airport (Accor Careers)
Job Description
Summary
Accor is hiring a Reservation Executive at Novotel Mumbai International Airport, Mumbai. This full-time, permanent role offers hospitality professionals an exciting opportunity to deliver exceptional guest experiences while building a rewarding career with one of the world’s leading hotel brands. As a Reservation Executive, you will handle bookings, optimize room revenue, assist guests with accurate information, and ensure smooth coordination across departments. If you are passionate about customer service, hospitality operations, and career growth with Accor, this role is a perfect fit.
Job Details at a Glance
| Job Title | Reservation Executive |
|---|---|
| Company | Accor – Novotel Mumbai International Airport |
| Location | Mumbai, India |
| Employment Type | Full-Time, Permanent |
| Department | Sales & Marketing / Reservations |
| Shift | Flexible (including weekends & holidays) |
| Experience Required | Previous experience in Reservations or similar hospitality role |
| Tools/Systems | Opera Cloud, Reservation Management Systems |
| Education | High school diploma required; Hospitality degree preferred |
Responsibilities
As a Reservation Executive at Novotel Mumbai (Accor Careers), your duties will include:
- Managing reservation requests via phone, email, and online booking platforms.
- Providing accurate details on room types, rates, promotions, and amenities.
- Applying up-selling techniques to maximize revenue and enhance guest experience.
- Processing bookings accurately, including special requests and preferences.
- Coordinating with other hotel departments to meet guest needs.
- Assisting with group bookings and corporate accounts.
- Maintaining updated knowledge of promotions, packages, and local events.
- Generating daily reservation reports for internal teams.
- Ensuring compliance with hotel policies and industry standards.
- Supporting continuous improvement in guest satisfaction and reservation processes.
Skills & Qualifications
To succeed as a Reservation Executive at Accor Novotel Mumbai, you should have:
- Proven experience in reservations or a similar hospitality role.
- Strong guest service mindset with excellent interpersonal skills.
- Proficiency in Opera Cloud or similar reservation systems.
- Strong communication skills in English (additional languages a plus).
- Ability to multitask and work efficiently in a fast-paced environment.
- Solid organizational and problem-solving skills.
- Flexibility to work varied shifts, weekends, and holidays.
- Basic computer skills and familiarity with booking platforms.
- High school diploma (Bachelor’s degree in Hospitality Management preferred).
Why Join Accor?
- Employee benefit card with worldwide hotel discounts.
- Access to Accor Learning & Development Programs.
- Global career mobility and growth opportunities.
- Involvement in CSR and ESG initiatives to make a difference.
- Inclusive and diverse workplace culture.
Apply Now
Take the next step in your hospitality career with Accor. Join Novotel Mumbai International Airport as a Reservation Executive and be part of a brand that values growth, learning, and guest satisfaction.