Guest Service Associate – Front Office | Novotel Imagicaa Khopoli (Accor Hotels)
Job Description
Summary
Novotel Imagicaa Khopoli, part of Accor Hotels, is hiring a Guest Service Associate – Front Office to deliver exceptional guest experiences at one of India’s most popular leisure destinations. This full-time, permanent role is ideal for candidates passionate about hospitality, guest relations, and hotel front office operations. Join Novotel Khopoli and become part of Accor’s global network of over 5,400 hotels, with opportunities for career growth and international mobility.
Job Details at a Glance
| Job Title | Guest Service Associate – Front Office |
|---|---|
| Location | Novotel Imagicaa Khopoli, Khopoli, India |
| Hotel Brand | Novotel (Accor Hotels) |
| Employment Type | Full-Time, Permanent |
| Department | Rooms – Front Office |
| Shift Type | Rotational Shifts (including weekends/holidays) |
| Experience Required | Prior front office or guest service experience preferred |
| Education | Degree/Diploma in Hospitality (preferred) |
| Tools/Systems | Front Office software, MS Office Suite |
| Reference ID | REF74336K |
Key Responsibilities
People Management
- Support the Front Office team in delivering efficient guest services.
- Handle guest queries and resolve issues promptly to ensure satisfaction.
- Collaborate with Housekeeping, Reservations, and Sales & Marketing teams.
Financial Management
- Promote cost-effective use of resources.
- Educate team members on resource optimization and service efficiency.
Operational Management
- Maintain the Front Office logbook and shift reports.
- Ensure smooth check-in and check-out for all guests.
- Handle daily guest inquiries and complaints professionally.
- Coordinate with Housekeeping for accurate room status updates.
- Record and manage information on banquets, events, and functions.
- Prepare and share operational reports with management.
- Adhere to Novotel’s Procedures & Standards Manual.
Hygiene, Safety & Environment
- Maintain clean and organized workspaces.
- Follow hotel safety and security protocols.
- Uphold Novotel’s ISO 14001 environmental commitments (energy saving, recycling, waste management).
Skills Required
- Strong communication and interpersonal skills.
- Ability to multitask in a fast-paced hospitality environment.
- Customer-first mindset with a proactive approach to problem-solving.
- Familiarity with front office systems and hotel software.
- Team player with a professional, positive attitude.
Qualifications
- Degree/Diploma in Hospitality Management or related field (preferred).
- Previous experience in Front Office, Guest Service, or Reservations is an advantage.
- Flexibility to work in rotational shifts, weekends, and holidays.
- Strong organizational skills with attention to detail.
Why Join Novotel & Accor?
- Work with one of the world’s leading hospitality groups.
- Access Accor’s global career development programs.
- Be part of an inclusive, diverse, and supportive culture.
- Opportunities for international mobility across 110+ countries.
- Work at a destination hotel near Imagicaa theme park in Khopoli, Maharashtra.
Apply Now
Ready to advance your hospitality career with Novotel Imagicaa Khopoli – Accor Hotels?
👉 Click here to apply directly via the official Accor Careers Page