Guest Service Associate – Front Office Job at Pullman New Delhi Aerocity | Accor Careers India
Job Description
Summary
Join the dynamic team at Pullman New Delhi Aerocity, part of the Accor Hotels Group, as a Guest Service Associate – Front Office. In this role, you’ll be the face of the hotel, creating welcoming check-in and check-out experiences, managing guest requests, and ensuring a seamless stay for every visitor. This opportunity is perfect for hospitality professionals who thrive in guest-facing roles and want to grow within one of the world’s leading hotel brands.
Job Details at a Glance
| Job Title | Guest Service Associate – Front Office |
|---|---|
| Location | Pullman New Delhi Aerocity, Delhi, India |
| Department | Rooms / Front Office |
| Job Type | Full-Time, Permanent |
| Shift | Rotational (including weekends & holidays) |
| Experience | Previous Front Office / Guest Service experience preferred |
| Tools | Hotel PMS, MS Office |
| Employer | Accor Hotels (Pullman New Delhi Aerocity) |
Key Responsibilities
As a Guest Service Associate – Front Office, you will:
- Deliver exceptional guest service during check-in, check-out, and throughout the stay.
- Handle daily reservations, cashiering, and guest billing in line with internal controls.
- Collect and record guest preferences to build detailed guest profiles.
- Provide warm welcomes and fond farewells for all guests.
- Ensure smooth shift handovers by reviewing reports, reservations, and room status.
- Enroll guests into the Le Club Accor Loyalty Program and explain benefits.
- Upsell room categories to maximize occupancy and revenue.
- Maintain compliance with local laws, including accurate guest registration and “C” forms.
- Check the functionality of all Front Office equipment and escalate issues promptly.
- Uphold grooming standards and assist management with administrative tasks.
Skills & Qualifications
- Degree / Diploma in Hospitality or related field preferred.
- Prior experience in Front Office / Guest Relations in hotels is an advantage.
- Strong communication and interpersonal skills.
- Customer-oriented, professional, and attentive to guest needs.
- Ability to multitask and remain calm under pressure.
- Working knowledge of hotel systems (Opera/IDS/Fidelio) and MS Office.
- Fluency in English; knowledge of additional languages is a plus.
Why Join Pullman & Accor?
- Enjoy exclusive employee benefits and global hotel discounts.
- Access learning and development programs through Accor Academies.
- Fast-track your career with national and international growth opportunities.
- Work in a culture of inclusivity, innovation, and guest excellence.
Apply Now
Take your hospitality career to new heights with Pullman New Delhi Aerocity. Apply today for the Guest Service Associate – Front Office role and be part of Accor’s global family.