Guest Service Ambassador – Royal Service (Operator) | Fairmont Udaipur Palace, Accor Hotels
Job Description
Summary
Fairmont Udaipur Palace, part of the prestigious Accor Hotels Luxury & Lifestyle Collection, is hiring a Guest Service Ambassador – Royal Service (Operator). This exciting hospitality career opportunity in Udaipur, Rajasthan, is perfect for professionals passionate about luxury guest services, telephone operations, and front office hospitality. As a Guest Service Ambassador at Fairmont Udaipur Palace, you will be the first point of contact for guests, ensuring exceptional communication, problem resolution, and personalized service that defines the Fairmont experience.
Job Details at a Glance
| Position | Guest Service Ambassador – Royal Service (Operator) |
|---|---|
| Location | Fairmont Udaipur Palace, Udaipur, Rajasthan, India |
| Department | Rooms / Royal Service |
| Employment Type | Full-Time, Permanent |
| Shift | Rotational (including evenings, weekends, holidays) |
| Experience | Previous guest service or hospitality experience, preferably luxury |
| Education | Diploma/Certification in Hospitality (preferred) |
| Hotel Brand | Fairmont – Accor Luxury & Lifestyle Collection |
| Reference ID | REF80213N |
Key Responsibilities
As a Guest Service Ambassador – Royal Service (Operator) at Fairmont Udaipur Palace, your role will include:
- Telephone Operations: Handle guest calls promptly and professionally, ensuring courteous assistance and efficient response.
- Guest Assistance: Serve as a central point of contact for guest inquiries, requests, and personalized recommendations.
- Room Service Coordination: Manage and follow up on room service orders with accuracy and timeliness.
- Royal Service Management: Facilitate requests for VIP and special guests with the utmost care.
- Problem Resolution: Address guest concerns empathetically, escalating when required for swift solutions.
- Information Sharing: Provide details about hotel facilities, services, and local attractions.
- Guest Communication: Ensure seamless interaction between guests, departments, and staff.
- Administrative Support: Log guest requests, update profiles, and maintain records.
- Service Excellence: Anticipate guest needs and consistently exceed expectations.
Qualifications & Skills
Education & Experience
- Prior experience in guest service, call handling, or hospitality (luxury hotel experience preferred).
- Diploma or certification in hospitality management is an advantage.
Skills & Competencies
- Exceptional telephone etiquette and fluency in English (additional languages a plus).
- Strong organizational skills with attention to detail.
- Ability to multitask, prioritize, and remain composed under pressure.
- Proficiency in hotel management systems and related computer applications.
- Flexibility to work various shifts including evenings, weekends, and holidays.
Diversity & Inclusion at Accor
Accor celebrates diversity and inclusion. We welcome applicants from all backgrounds and are committed to creating a respectful and supportive workplace where every individual can thrive.
Apply Now
Take the next step in your hospitality career in Udaipur with Accor and Fairmont. Join a world-class brand where your passion for service excellence will shape unforgettable guest experiences.
👉 Click here to apply directly via the official Accor Careers page