Guest Relations Executive – Fairmont Udaipur Palace, Accor Hotels
Job Description
Summary
Join the world of luxury hospitality at Fairmont Udaipur Palace, part of the prestigious Accor Hotels Group. We are seeking a dynamic and detail-oriented Guest Relations Executive in Udaipur to deliver exceptional guest experiences. This full-time opportunity offers the chance to work in a luxury hotel environment where your skills in guest service, communication, and front office operations will contribute to the property’s success. If you have prior hotel front office experience, strong interpersonal skills, and a passion for guest satisfaction, this role is designed for you.
Job Details at a Glance
| Job Title | Guest Relations Executive – Fairmont Udaipur Palace |
|---|---|
| Location | Udaipur, Rajasthan, India |
| Job Type | Full-Time, Permanent |
| Department | Front Office / Guest Relations |
| Shift | Flexible shifts, including weekends & holidays |
| Experience Required | Minimum 2 years in luxury hotel front office |
| Tools/Systems | MS Word, Excel, Internet Explorer, Front Office Systems |
| Industry | Luxury Hospitality, Hotels, Tourism |
Key Responsibilities
As a Guest Relations Executive at Fairmont Udaipur Palace, you will:
- Welcome and assist guests during check-in, check-out, and throughout their stay.
- Handle guest feedback, resolve concerns promptly, and provide personalized service.
- Supervise daily front desk operations, ensuring service excellence and efficiency.
- Manage guest mails, messages, and phone calls professionally.
- Promote upselling opportunities to maximize room revenue.
- Maintain strict guest privacy and uphold confidentiality at all times.
- Monitor safety, security, and compliance policies within front office areas.
- Support related areas including airline desk, groups, lobby greeters, and room control.
- Ensure front desk cleanliness, grooming standards, and professional appearance.
- Assist in training and guiding junior staff when required.
Required Skills & Qualifications
- Bachelor’s degree preferred; diploma in hospitality or related field is an advantage.
- Minimum 2 years of front office experience in a luxury hotel setting.
- Proficiency in MS Word, Excel, and general front office systems.
- Strong English communication skills (verbal and written); knowledge of other languages is a plus.
- Excellent interpersonal skills with a polished and professional presence.
- Strong decision-making, organizational, and supervisory skills.
- Ability to work under pressure, flexible with hours, and proactive in problem-solving.
- Energetic personality with a positive attitude and commitment to guest satisfaction.
Why Join Fairmont Udaipur Palace – Accor Hotels?
- Work in one of the most luxurious palace hotels in India.
- Opportunity to grow your career with Accor Hotels, a global leader in hospitality.
- Inclusive, diverse, and welcoming workplace culture.
- Training, development, and career advancement opportunities.
- Be part of a team that delivers world-class guest experiences.
Apply Now
If you are ready to elevate your career in luxury hospitality, apply today for the Guest Relations Executive position at Fairmont Udaipur Palace.