Guest Experience Supervisor at Hyderabad Marriott Hotel & Convention Centre

Job Description

Summary

Hyderabad Marriott Hotel & Convention Centre is hiring a Guest Experience Supervisor to lead front desk operations, enhance guest satisfaction, and ensure smooth check-in/check-out processes. This role is ideal for hospitality professionals with supervisory experience and a passion for delivering luxury guest experiences.

Job Details at a Glance

Key Responsibilities

Guest Services & Front Desk Operations

• Manage all guest check-ins, verifying identity, payment method, and room assignment.
• Activate and issue room keys, set up accurate guest accounts, and ensure rates match market codes.
• Secure payment prior to issuing keys and verify/adjust billing.
• Supply guests with directions, property information, and assistance with special requests.
• Handle all payment types, vouchers, and charges; balance and secure bank at the beginning and end of shifts.
• Notify Loss Prevention/Security of guest reports of theft or disturbances.

Supervisory & Team Leadership

• Train, coach, motivate, and evaluate front desk and guest service team members.
• Serve as a role model and first point of contact for employee concerns following the Guarantee of Fair Treatment/Open Door Policy.
• Maintain positive team relationships, support colleagues to achieve common goals, and respond to employee concerns.

Administrative & Operational Tasks

• Compile, review, and report daily logs, contingency lists, and closing/cashier reports.
• Ensure adherence to company policies, safety standards, and quality assurance protocols.
• Maintain confidentiality of proprietary information and protect company assets.

Guest Experience Excellence

• Welcome and acknowledge guests according to Marriott standards.
• Anticipate and address guests’ service needs, assisting individuals with disabilities when required.
• Speak and correspond professionally, demonstrating clear communication and etiquette.
• Ensure the front desk team consistently delivers the JW Treatment™ and exceptional guest satisfaction.

Preferred Qualifications

• High school diploma or G.E.D. equivalent (required).
• Minimum 1 year of experience in front desk or guest services operations.
• At least 1 year of supervisory experience in hospitality.
• Strong communication, organizational, and problem-solving skills.
• Passion for luxury service and guest experience.

Why Join Hyderabad Marriott Hotel & Convention Centre

• Be part of a globally recognized luxury brand delivering exceptional guest experiences.
• Work in a supportive, team-oriented environment that fosters professional growth.
• Opportunity to lead a front desk team in a world-class hotel with a focus on holistic well-being.
• Join a company that values its associates, offering training, development, and recognition.

Apply Now

Kickstart your career as a Guest Experience Supervisor at Hyderabad Marriott Hotel & Convention Centre.
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