Guest Experience (Relations) Executive – Courtyard by Marriott Aravali Resort

Job Description

Summary

Kickstart your career in hospitality as a Guest Experience (Relations) Executive at Courtyard by Marriott Aravali Resort. Ensure exceptional guest satisfaction by managing check-ins and check-outs, processing payments, handling guest requests, and providing personalized service in a professional and welcoming environment. This role is ideal for individuals with experience in front office operations and a passion for delivering world-class hospitality.

📋 Job Details at a Glance

✅ Key Responsibilities

Guest Services & Front Office

• Process guest check-ins and check-outs, verifying identity, payment, and room assignments.
• Issue and activate room keys and set up accurate guest accounts.
• Ensure rates match market codes and document exceptions.
• Secure payments, verify billing, and process vouchers, paid-outs, and charges.
• Compile daily reports, closing reports, and contingency lists.
• Provide guests with directions, property information, and fulfill special requests.

Operational Excellence

• Enter Marriott Rewards information accurately and assist guests with point redemption.
• Follow all accounting procedures and manage secure banking at the beginning and end of shifts.
• Notify Loss Prevention/Security of guest reports of theft or disturbances.

Teamwork & Professionalism

• Assist management in training, coaching, and motivating staff.
• Serve as a role model for the Guarantee of Fair Treatment/Open Door Policy.
• Maintain professional appearance and uphold confidentiality standards.
• Develop positive working relationships and support the team in achieving goals.

Physical & Technical Requirements

• Stand, walk, or sit for extended periods; lift or carry objects up to 10 lbs.
• Use computers, POS systems, and telephones efficiently.
• Perform other reasonable duties as requested by supervisors.

🌟 Skills & Competencies

• Strong front office operations and guest service skills.
• Excellent communication and interpersonal skills.
• Attention to detail with a focus on accuracy in billing and reporting.
• Ability to multitask and remain calm under pressure.
• Team-oriented with leadership capability.

🎓 Preferred Qualifications

• High School Diploma or GED equivalent.
• Minimum 1 year of related experience in front office or guest services.
• Minimum 1 year of supervisory experience.
• No specific license or certification required.

🚀 Why Join Courtyard by Marriott Aravali Resort?

Be part of a dynamic Courtyard team dedicated to delivering exceptional guest experiences. Work in a collaborative environment that fosters learning, professional growth, and recognition. Contribute to a hospitality culture that values innovation, service excellence, and team camaraderie.

🎯 Apply Now

Start your career as a Guest Experience (Relations) Executive at Courtyard by Marriott Aravali Resort.
👉 Apply Now at Marriott Careers