GSA – Front Office Job at Accor | ibis Pune Viman Nagar

Job Description

Summary

Accor is hiring a GSA – Front Office (Guest Service Associate) for ibis Pune Viman Nagar, Pune, India. This is a full-time, permanent position offering an exciting career opportunity in one of the world’s leading hospitality groups. As a Front Office Guest Service Associate at Accor, you will play a key role in delivering outstanding guest experiences, ensuring smooth operations at reception, maintaining service standards, and supporting housekeeping excellence. If you have a background in hotel management, customer service, or front office operations, this opportunity is perfect for you to grow with a global hospitality leader.

Job Details at a Glance

Key Responsibilities

As a Front Office Guest Service Associate (GSA) at Accor ibis Pune Viman Nagar, you will:

• Ensure clean, hygienic, and hazard-free areas within the hotel for maximum guest satisfaction.
• Handle guest check-in/check-out efficiently and courteously.
• Maintain housekeeping standards in guest rooms and public areas.
• Safeguard guest property and hotel assets, ensuring strict key control.
• Provide professional support to guests and resolve queries with courtesy.
• Interact seamlessly with colleagues across departments to maintain smooth operations.
• Deliver high service standards and assist in creating memorable guest experiences.
• Report any issues affecting hotel operations or guest satisfaction to management.

Skills and Competencies

To succeed in this role, you should demonstrate:

• Excellent communication and interpersonal skills.
• Strong customer service orientation with attention to detail.
• Ability to multi-task, remain flexible, and work in a fast-paced environment.
• High levels of sincerity, initiative, and teamwork.
• Problem-solving and guest-handling skills.
• Knowledge of Opera (hotel property management system) is an added advantage.

Qualifications

• Diploma/Degree in Hotel Management or relevant hospitality training.
• Prior experience in front office, guest service, or hotel operations preferred.
• Positive attitude and ability to work in a team-oriented environment.
• Open to flexible shifts and operational requirements.

Why Join Accor?

At Accor, you’ll join a global leader in hospitality, where innovation, growth, and diversity are celebrated. You’ll have access to:

• Limitless career opportunities across Accor’s global brands.
• Training and development to help you grow professionally.
• A welcoming, inclusive, and supportive work culture.

Apply Now

Ready to take the next step in your hospitality career?
👉 Apply directly through the official Accor careers page for the GSA – Front Office job at ibis Pune Viman Nagar.