Front Office Manager – Roswyn, a Morgans Originals Hotel (Accor), Mumbai
Job Description
Summary
Accor is hiring a Front Office Manager in Mumbai for Roswyn, a Morgans Originals Hotel, the first of its kind in India under the Morgans Originals luxury & lifestyle brand. This is a unique opportunity to lead front office operations in a world-class lifestyle hotel that celebrates creativity, culture, and vibrant guest experiences. If you have prior experience in luxury hotel management, a passion for hospitality, and strong leadership skills, this role offers an exciting platform to grow your career with Accor and Ennismore’s global portfolio of lifestyle hotels.
Job Details at a Glance
| Job Title | Front Office Manager – Roswyn, Morgans Originals (Accor) |
|---|---|
| Location | Mumbai, India |
| Job Type | Full-Time, Permanent |
| Department | Rooms – Luxury & Lifestyle |
| Employer | Accor / Ennismore (Morgans Originals) |
| Shift | Flexible – evenings, weekends, holidays |
| Experience | Previous experience as Front Office Manager / Assistant Front Office Manager in luxury or lifestyle hotels |
| Systems/Tools | Opera PMS preferred; strong computer literacy |
| Languages | Fluent English (Hindi/regional languages an advantage) |
| Reference Code | REF77998T |
Key Responsibilities
As the Front Office Manager at Roswyn – Morgans Originals Mumbai, you will:
- Lead and inspire the Front Office team, ensuring smooth daily operations.
- Oversee check-ins, check-outs, room allocations, and VIP guest handling.
- Act as the main point of contact for guest concerns, resolving issues with empathy and efficiency.
- Ensure every guest experience is warm, personalized, and memorable.
- Collaborate with Housekeeping, F&B, and other departments for seamless service delivery.
- Conduct regular property walkthroughs to maintain operational and brand standards.
- Review guest feedback, identify trends, and implement improvements.
- Recruit, train, and mentor Front Office staff to drive performance and service excellence.
- Ensure safety, security, and emergency protocols are followed at all times.
- Oversee accurate reporting, shift handovers, and internal communications.
Skills & Qualifications
- Prior experience as a Front Office Manager, Assistant Front Office Manager, or supervisory role in a luxury/lifestyle hotel.
- Strong leadership and interpersonal skills – capable of motivating teams.
- A natural host with problem-solving abilities and a guest-first mindset.
- Confident decision-maker, calm in high-pressure situations.
- Excellent organizational and communication skills.
- Fluent in English; Hindi/regional languages are an advantage.
- Knowledge of Opera PMS and strong computer literacy.
- Flexible with working hours, including nights, weekends, and holidays.
- Embodies the Morgans Originals spirit: bold, creative, approachable, and innovative.
Why Work with Accor – Roswyn, Mumbai?
- Competitive salary, healthcare, and employee benefits.
- Global career mobility across Accor’s lifestyle & luxury brands.
- Learning, training, and career development opportunities.
- Perks and discounts within the Accor & Ennismore hotel network.
- Inclusive, innovative, and collaborative work culture.
Apply Now
Ready to take the lead as Front Office Manager with Accor in Mumbai? Join Roswyn, a Morgans Originals Hotel, and make your mark in the luxury hospitality industry.