Front Office Manager Job – Fairfield by Marriott Agra
Job Description
Summary
Join Fairfield by Marriott Agra as a Front Office Manager and play a pivotal role in delivering exceptional guest experiences in a globally recognized hotel brand. As a key leader in Rooms & Guest Services Operations, you’ll oversee front desk, guest services, and switchboard operations, ensuring smooth check-ins and check-outs while driving guest satisfaction and team performance. Ideal for hospitality professionals seeking growth, this full-time opportunity offers a chance to thrive in a supportive, dynamic environment.
📋 Job Details at a Glance
| Job Title | Front Office Manager |
|---|---|
| Location | Fairfield by Marriott Agra |
| Position Type | Full Time |
| Shift | Rotational |
| Experience Required | 2 years in Guest Services or Front Desk |
| Education Required | High School Diploma or 2-year Degree in Hospitality |
| Tools Used | Front Office Software, Telephone Systems, Email |
| Job ID | 25149583 |
✅ Key Responsibilities
Front Desk & Guest Services Operations
- Lead daily front office functions: guest check-in/check-out, bell services, switchboard, and guest assistance
- Ensure efficient resolution of guest complaints, conflicts, and inquiries
- Manage staffing levels to meet service, operational, and financial objectives
- Set and communicate clear performance expectations to team members
Team Leadership & Staff Development
- Coach, mentor, and motivate front desk staff, fostering trust, respect, and collaboration
- Conduct performance evaluations and recommend disciplinary actions as needed
- Support hiring, training, and onboarding of new front office team members
- Model exceptional customer service behavior
Customer Satisfaction & Quality Assurance
- Deliver outstanding service that exceeds guest expectations
- Empower employees to provide personalized service experiences
- Collect and analyze guest feedback to improve service quality
- Drive service standards through regular team briefings and performance feedback
Policy Implementation & Revenue Management
- Implement customer service programs to enhance recognition and loyalty
- Monitor credit policy adherence to reduce bad debts
- Optimize room revenue through effective same-day selling procedures
- Ensure compliance with SOPs, LSOPs, and company policies
Additional Duties
- Communicate key updates across teams via email, reports, or meetings
- Perform front desk shifts as needed to maintain seamless operations
- Participate actively in departmental meetings to align goals and strategies
🎯 Skills & Qualifications
Essential Skills
- Strong interpersonal and communication skills
- Problem-solving and conflict resolution capabilities
- Leadership and team management proficiency
- Time management and organizational skills
- Ability to analyze data and generate actionable insights
Preferred Qualifications
- High school diploma or GED required
- OR 2-year degree in Hotel & Restaurant Management, Hospitality, or Business Administration
- Minimum 2 years of experience in front desk or guest service roles
🚀 Why Join Fairfield by Marriott Agra?
Be part of a global brand dedicated to providing a calming, reliable stay experience with warm hospitality. At Fairfield by Marriott, we empower employees to deliver service excellence in an uncomplicated, guest-focused environment. Grow your career in a culture that celebrates diversity and offers unmatched development opportunities.
📢 Apply Now
Start your rewarding career with Fairfield by Marriott Agra. Click the link below to apply directly through the official Marriott Careers page: