Front Office Manager – Accor Hotels | Grand Mercure Bengaluru at Gopalan Mall
Job Description
Summary
Accor Hotels is hiring an experienced Front Office Manager at Grand Mercure Bengaluru at Gopalan Mall. This role is ideal for hospitality leaders with strong guest service, operational management, and team leadership skills. As the Front Office Manager, you will oversee guest arrival and departure, manage VIP services, optimize occupancy, and ensure a seamless guest experience. Located in the heart of Bengaluru, this Accor property blends luxury with convenience, offering a rewarding career path in one of the world’s most recognized hotel brands.
Job Details at a Glance
| Position | Front Office Manager |
|---|---|
| Company | Accor Hotels – Grand Mercure Bengaluru at Gopalan Mall |
| Location | Bengaluru, India |
| Job Type | Full-Time, Permanent |
| Department | Rooms Division |
| Shift | Flexible, including weekends and holidays |
| Experience | 6–7 years (3+ years in management) |
| Education | Degree in Tourism & Hotel Management |
| Languages | English (required), second language preferred |
| Reference ID | REF78922S |
Key Responsibilities
Guest Service & Operations
- Supervise all front office functions, ensuring high-quality, personalized guest service.
- Manage guest arrival/departure with special focus on VIPs, loyalty members, and repeat guests.
- Oversee daily room inventory, upgrades, and special requests.
- Maintain hygiene, appearance, and service standards.
- Handle front office reports, statistics, and system recovery procedures.
Team Leadership & Development
- Lead and motivate the Front Office team for service excellence.
- Conduct performance reviews, training, and departmental meetings.
- Support hiring, onboarding, and continuous staff development.
- Provide coaching, mentoring, and disciplinary guidance when necessary.
Financial & Strategic Management
- Maximize occupancy, ADR, and revenue through upselling and effective room management.
- Collaborate with Finance on budgeting, cost control, and forecasting.
- Align marketing efforts with brand and property strategies.
Collaboration & Compliance
- Build strong cross-departmental relationships for seamless guest service.
- Conduct inspections to ensure proper facility upkeep.
- Enforce safety, security, and OH&S compliance across the department.
- Ensure guest confidentiality and handle incident reporting.
Qualifications
- Degree in Tourism & Hotel Management or related field.
- Minimum 6–7 years of hotel experience, with at least 3 years at managerial level.
- Strong leadership and team management skills.
- Proven ability to manage budgets, revenue strategies, and performance metrics.
- Excellent communication skills; fluency in English required, second language preferred.
Why Join Accor Hotels – Grand Mercure Bengaluru?
- Be part of a globally respected hospitality leader.
- Work in a modern luxury property with world-class amenities.
- Access to Accor’s exclusive Heartist Benefits and professional development programs.
- A dynamic and inclusive culture that values diversity, growth, and innovation.
Apply Now
Step into a leadership role with Accor Hotels. Apply today for the Front Office Manager job at Grand Mercure Bengaluru at Gopalan Mall and grow your career with one of the world’s top hospitality brands.