Front Office Executive role at Courtyard by Marriott Kochi Airport

Job Description

Summary

Courtyard by Marriott Kochi Airport is seeking a Front Office Executive to manage guest check-ins, check-outs, and reservations while providing exceptional service. The ideal candidate will have experience in front office operations, guest services, and supervisory responsibilities in a hospitality environment.

Job Details at a Glance

Key Responsibilities

Guest Services & Front Desk Operations

• Process all guest check-ins, verifying identity and payment method.
• Assign rooms, issue keys, and set up accurate guest accounts.
• Enter and update Marriott Rewards information and ensure rates match market codes.
• Process payments, vouchers, paid-outs, and charges; balance and secure bank at shift start and end.
• Provide guests with directions, property information, and fulfill special requests.
• Follow up to ensure guest requests are met and satisfaction is achieved.

Staff Management & Training

• Assist management in training, evaluating, counseling, motivating, and coaching employees.
• Serve as a role model and first point of contact for the Guarantee of Fair Treatment/Open Door Policy.
• Develop and maintain positive working relationships; support team to reach common goals.

Administrative & Compliance

• Compile and review daily reports, logs, and contingency lists.
• Ensure adherence to company policies, safety procedures, and quality standards.
• Maintain confidentiality of proprietary information and protect company assets.
• Answer telephones and prepare documents using professional language and etiquette.

Physical & Operational Requirements

• Stand, sit, or walk for extended periods.
• Move, lift, carry, push, pull, and place objects weighing up to 10 pounds.
• Enter and locate information using computers and POS systems.
• Perform other reasonable duties as requested by supervisors.

Preferred Qualifications

• High school diploma or equivalent.
• Minimum 1 year of front office or guest services experience.
• At least 1 year of supervisory experience preferred.
• Strong communication, problem-solving, and guest service skills.
• Ability to manage cash handling and reporting procedures accurately.

Why Join Courtyard by Marriott Kochi Airport

• Be part of a globally recognized Marriott brand with a focus on business travelers.
• Work in a collaborative, innovative, and guest-centric environment.
• Access career development, training, and opportunities to grow in hospitality.
• Thrive in a workplace that values teamwork, efficiency, and exceptional guest experiences.

Apply Now

Kickstart your career as a Front Office Executive at Courtyard by Marriott Kochi Airport.
👉 Apply on Marriott Careers