Front Office Executive – JW Marriott Hotel Kolkata
Job Description
Summary
Join the JW Marriott Hotel Kolkata as a Front Office Executive and play a pivotal role in delivering world-class guest service in a luxury hospitality environment. As part of Marriott International’s prestigious luxury portfolio, this role involves managing guest check-ins, resolving billing issues, and ensuring seamless communication between guests and hotel departments. Ideal for candidates passionate about hospitality, offering a pathway to career growth in one of India’s leading luxury hotels.
📋 Job Details at a Glance
| Job Title | Front Office Executive |
|---|---|
| Location | JW Marriott Hotel, Kolkata, India |
| Employment Type | Full Time |
| Job ID | 25148462 |
| Department | Rooms & Guest Services Operations |
| Experience Required | Minimum 1 year of related work & supervisory experience |
| Education Required | High School Diploma or G.E.D. Equivalent |
| Key Tools | POS Systems, Property Management Systems |
| Shift Type | Day/Evening (Depending on schedule) |
🎯 Key Responsibilities
- Manage smooth guest check-ins and check-outs, verifying identities and processing payments.
- Assign rooms, activate room keys, and ensure accurate account setups.
- Handle all types of payments: cash, checks, credit/debit cards, vouchers, and paid-outs.
- Process and balance cashier reports, maintain accurate end-of-day reconciliations.
- Provide guests with property and local area information, and respond promptly to inquiries and service requests.
- Communicate effectively with Housekeeping and other departments for room readiness and guest service.
- Follow safety, security, and privacy policies diligently.
- Train, coach, and motivate team members while supporting a positive work culture.
- Monitor and report theft or suspicious activity to Loss Prevention/Security.
✔️ Required Skills & Qualifications
- High school diploma or G.E.D. equivalent.
- Minimum 1 year of related experience in front office operations.
- At least 1 year of supervisory experience in a hospitality environment.
- Strong interpersonal and communication skills.
- Proficient in POS systems and hotel management software.
- Excellent problem-solving skills and attention to detail.
- Ability to work flexible shifts, including weekends and holidays.
- Professional appearance and demeanor.
🌟 Why Work at JW Marriott?
- Be part of Marriott International’s luxury brand, delivering “Wonderful Hospitality. Always.”
- Thrive in a supportive, diverse, and innovative work environment.
- Career growth with structured training and development programs.
- Access to employee well-being initiatives and industry-leading benefits.
- Opportunity to deliver exceptional guest experiences at one of India’s most iconic luxury hotels.
🚀 Apply Now
Ready to elevate your hospitality career with JW Marriott Hotel Kolkata?
👉 Click here to apply on the official JW Marriott Careers Page