Front Office Executive – Grand Mercure Bengaluru at Gopalan Mall (Accor Hotels)
Job Description
Summary
Grand Mercure Bengaluru at Gopalan Mall, managed by Accor Hotels, is hiring an experienced Front Office Executive in Bengaluru. This is an exciting opportunity to join one of India’s leading hospitality brands, where you’ll manage guest relations, ensure seamless check-in/check-out experiences, and deliver world-class customer service. If you’re passionate about hotel front office operations and want to grow with a global brand like Accor, this role offers excellent career growth in the hospitality industry.
Job Details at a Glance
| Job Title | Front Office Executive – Accor Hotels (Grand Mercure Bengaluru) |
|---|---|
| Location | Bengaluru, India |
| Hotel Brand | Grand Mercure (Managed by Accor Hotels) |
| Employment Type | Full-Time, Permanent |
| Department | Front Office / Rooms |
| Shift Type | Flexible shifts, including weekends & holidays |
| Experience Required | 2–3 years in front office / guest services (hospitality) |
| Key Tools/Systems | PMS / Hotel Management Software |
| Job Reference ID | REF80003J |
Key Responsibilities
As a Front Office Executive at Accor – Grand Mercure Bengaluru, your responsibilities will include:
- Managing guest check-in, check-out, and reservation procedures.
- Greeting and assisting guests with professionalism and warmth.
- Handling guest queries, feedback, and complaints with efficiency.
- Maintaining the Front Office logbook and shift reports.
- Coordinating with other hotel departments to ensure guest satisfaction.
- Motivating and guiding the Reception team to achieve service excellence.
- Ensuring smooth day-to-day operations at the reception desk.
- Maintaining accurate records for bookings, events, and functions.
Required Skills
- Strong communication skills (verbal and written) in English; additional languages are a plus.
- Exceptional customer service and guest relations abilities.
- Organizational and multitasking skills with attention to detail.
- Proficiency in hotel management software (PMS) and Microsoft Office.
- Ability to work under pressure and resolve issues promptly.
- Team-oriented, motivated, and proactive approach.
Qualifications
- Bachelor’s degree / diploma in Hospitality Management or related field preferred.
- Minimum 2–3 years of experience in a Front Office / Guest Services role within the hospitality industry.
- Flexible to work shifts, weekends, and holidays.
Why Join Accor?
At Accor Hotels, we believe in creating a culture where every employee can thrive:
- Opportunities for global career growth within Accor brands.
- Supportive, inclusive, and diverse work environment.
- Training and professional development programs.
- Work with an international hotel chain known for excellence in hospitality.
Apply Now
Take the next step in your hospitality career with Accor – Grand Mercure Bengaluru at Gopalan Mall.
👉 Click here to apply on the official Accor Careers Page