Front Office Executive – Four Points by Sheraton Chennai Velachery
Job Description
Summary
Join Four Points by Sheraton Chennai Velachery as a Front Office Executive and be the first point of contact for guests at our vibrant hotel. This role combines excellent customer service, front desk operations, and administrative responsibilities, ensuring smooth check-ins, check-outs, and guest satisfaction. Ideal for hospitality professionals looking to grow in hotel management and front desk operations, this position offers hands-on experience in a fast-paced, luxury environment.
📋 Job Details at a Glance
| Job Title | Front Office Executive |
|---|---|
| Location | Four Points by Sheraton Chennai Velachery |
| Position Type | Full Time |
| Career Area | Rooms & Guest Services Operations |
| Experience Required | Minimum 1 year of related work experience |
| Education | High school diploma or GED equivalent |
| Supervisory Experience | At least 1 year required |
| Shift/Timings | As per hotel schedule |
| Tools/Equipment | POS systems, computers, telecommunication tools |
✅ Key Responsibilities
- Process guest check-ins and check-outs efficiently, verifying identity, payment, and room assignments.
- Issue room keys and activate accounts, ensuring all rates match market codes.
- Enter and manage Marriott Rewards program information accurately.
- Handle all payment types, vouchers, charges, and perform cashier and closing reports.
- Compile and review daily reports, logs, and contingency lists.
- Provide guests with directions, property information, and personalized assistance.
- Respond promptly to guest requests and follow up to ensure satisfaction.
- Notify Loss Prevention/Security regarding any reported guest incidents.
- Assist management with training, coaching, and evaluating front office staff.
- Maintain a professional appearance, uphold confidentiality, and follow all safety and company policies.
🌟 Skills & Competencies
- Strong communication and interpersonal skills.
- Ability to multitask in a fast-paced front desk environment.
- Knowledge of hotel POS systems and basic accounting procedures.
- Problem-solving skills to handle guest complaints effectively.
- Team-oriented with a commitment to service excellence.
- Attention to detail and ability to maintain accurate records.
🎓 Preferred Qualifications
- High school diploma or GED equivalent.
- Minimum 1 year of related work experience.
- At least 1 year of supervisory experience.
- No specific license or certification required.
🎯 Why Join Four Points by Sheraton Chennai Velachery?
Experience hospitality where timeless classics meet modern details. Four Points offers a welcoming and supportive team environment where you can enhance your career, deliver exceptional guest experiences, and grow within a global Marriott portfolio.
🚀 Apply Now
Take the next step in your hospitality career as a Front Office Executive at Four Points by Sheraton Chennai Velachery!
👉 Apply Now at Marriott Careers