Front Office Agent – The Ritz-Carlton Pune
Job Description
Summary
Launch your career in luxury hospitality as a Front Office Agent at The Ritz-Carlton Pune. In this key role, you will manage guest check-ins and check-outs, handle inquiries, and ensure a seamless guest experience that reflects the Gold Standards of The Ritz-Carlton. Ideal for individuals eager to start a career in hotel operations, this role emphasizes professional service, attention to detail, and a guest-first mindset in a world-class luxury environment.
Job Details at a Glance
| Job Title | Front Office Agent |
|---|---|
| Location | The Ritz-Carlton Pune, India |
| Position Type | Full Time |
| Experience | Entry-level, no prior experience required |
| Education | High School Diploma / GED |
| Supervisory Experience | None |
| Career Area | Rooms & Guest Services Operations |
| Job ID | 25149070 |
Key Responsibilities
Guest Check-In & Check-Out
- Process all guest check-ins, confirm reservations, assign rooms, and issue room keys.
- Handle check-outs, resolve late or disputed charges, and process all payment types (cash, credit, debit, checks).
- Maintain accurate records through cashier and closing reports.
Guest Services & Communication
- Respond promptly to guest calls, messages, and inquiries.
- Provide directions, property information, and highlight local attractions.
- Coordinate with Housekeeping and Bell/Valet staff to ensure smooth operations.
Operational Support
- Run daily reports on arrivals, departures, and special guest requests.
- Count bank at the beginning and end of shifts; balance and drop receipts according to accounting standards.
- Maintain compliance with hotel policies, safety procedures, and quality standards.
Professional Standards & Team Collaboration
- Maintain a professional appearance and clear communication at all times.
- Stand, sit, or walk for extended periods; move objects up to 10 pounds safely.
- Collaborate with team members to provide an exceptional guest experience.
Skills & Qualifications
- High school diploma or GED equivalent.
- Strong communication and interpersonal skills.
- Guest-focused mindset with attention to detail.
- Ability to multitask in a fast-paced luxury hotel environment.
- No prior experience required; comprehensive training will be provided.
Why Join The Ritz-Carlton Pune
- Be part of a globally recognized luxury hotel brand.
- Receive hands-on training and career development opportunities.
- Work alongside passionate hospitality professionals.
- Contribute to exceptional guest experiences while upholding The Ritz-Carlton Gold Standards.
Apply Now
Start your career as a Front Office Agent at The Ritz-Carlton Pune. Apply directly through the official Marriott careers portal:
Apply Now