Front Office Agent – The Ritz-Carlton Pune | Full-Time

Job Description

🌟 Overview

Join The Ritz-Carlton Pune, a world-renowned luxury hotel, as a Front Office Agent. We are looking for service-minded individuals passionate about delivering exceptional guest experiences. Be part of a global brand that sets the standard in luxury hospitality and enjoy opportunities for personal growth, professional development, and a vibrant workplace culture.

📍 Location

The Ritz-Carlton Pune, India

✅ Job Type

Full-Time | Job ID: 25149065 | Career Area: Rooms & Guest Services Operations

📋 Key Responsibilities

Guest Services

• Process guest check-ins: confirm reservations, assign rooms, issue and activate room keys.
• Handle guest check-outs: resolve any late or disputed charges.
• Answer and manage guest calls, messages, requests, questions, and concerns with professionalism.
• Coordinate with Housekeeping to ensure room readiness.
• Provide guests with property information, local attractions, directions, and parking procedures.
• Dispatch bell staff and valet as needed.

Financial Transactions

• Process various payment types: room charges, cash, credit/debit cards, and traveler’s checks.
• Perform cashier duties: balance cash drawer, complete closing reports, drop receipts according to accounting guidelines.

Reporting & Communication

• Run and review daily reports: arrivals, departures, special requests.
• Communicate and record guest preferences and issues for continuous service improvement.

Safety, Security & Professionalism

• Follow safety and security procedures, reporting any incidents or unsafe conditions.
• Maintain a clean, professional appearance at all times.
• Uphold confidentiality of proprietary information.
• Deliver warm, genuine service, anticipating guests’ needs with the Ritz-Carlton “Gold Standards”.

🎓 Preferred Qualifications

• Education: High School Diploma or G.E.D.
• Work Experience: No prior experience required.
• Certifications: None required.

🌍 Why Work with The Ritz-Carlton?

At Marriott International, we foster an inclusive workplace where diversity of thought, culture, and experience is celebrated. As a Front Office Agent, you will:

• Be part of a global team driven by The Ritz-Carlton’s Gold Standards, including Employee Promise, Credo, and Service Values.
• Receive world-class training and development to advance your career in luxury hospitality.
• Work in a supportive environment committed to making guests’ stays exceptional and memorable.

🚀 Apply Now

Be where you can do your best work.
👉 Apply today and start your journey with The Ritz-Carlton Pune