Front Office Agent – The Ritz-Carlton Pune | Full-Time

Hotel Management
pune
September 15, 2025
Full Time
Apply Now

Job Description

🌟 About the Role

The Ritz-Carlton Pune, part of the prestigious Marriott International family, is hiring a Front Office Agent to deliver exceptional guest service in a luxury hospitality environment. This entry-level role is ideal for service-oriented individuals eager to build a career in hospitality and grow within a global brand.

📍 Location

The Ritz-Carlton Pune, India

✅ Job Type

Full-Time | Job ID: 25149068 | Career Area: Rooms & Guest Services Operations

🎯 Key Responsibilities

Guest Services

  • Manage guest check-ins and check-outs: confirm reservations, issue room keys, handle payments (cash, credit, debit, traveler’s checks).
  • Resolve guest requests, inquiries, and concerns with professionalism and efficiency.
  • Provide property information, directions, and local area guidance.
  • Communicate parking procedures and dispatch bell/valet staff as needed.

Operational Excellence

  • Collaborate with Housekeeping to ensure room readiness.
  • Generate daily reports: arrivals, departures, special requests.
  • Perform cashier duties: count bank at shift start/end, balance cash, complete closing reports.

Safety & Professionalism

  • Adhere to all safety, security, and company policies.
  • Maintain a clean and professional appearance.
  • Handle confidential information with discretion.
  • Assist individuals with disabilities and provide genuine appreciation to guests.

🎓 Preferred Qualifications

  • Education: High School Diploma or G.E.D. equivalent.
  • No prior work experience required.
  • No certifications or supervisory experience needed.

🌍 Why Join The Ritz-Carlton?

  • Work in a global luxury hospitality brand committed to the highest service standards.
  • Learn and embody the Ritz-Carlton “Gold Standards” including Employee Promise, Credo, and Service Values.
  • Grow your career through ongoing training, mentorship, and internal promotion opportunities.
  • Be part of a diverse and inclusive team focused on creativity, thoughtfulness, and compassion.

🚀 Apply Today

Start your journey in luxury hospitality with The Ritz-Carlton Pune.
👉 Apply now and join our global family

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