Front Desk Manager – Hilton Garden Inn New Delhi/Saket
Job Description
Summary
Step into a pivotal role as a Front Desk Manager at Hilton Garden Inn New Delhi/Saket, where you will lead the front office team to deliver exceptional guest experiences. This role focuses on supervising daily operations at the hotel lobby, assisting VIP and long-stay guests, managing guest inquiries and complaints, and ensuring brand standards are consistently upheld. Ideal candidates are experienced in hospitality management, demonstrate strong leadership skills, and thrive in a fast-paced environment, ensuring guests receive a warm Hilton welcome every time.
🏷 Job Details at a Glance
| Job Title | Front Desk Manager |
|---|---|
| Company | Hilton Garden Inn New Delhi/Saket |
| Location | New Delhi, Delhi, India |
| Category | Front Office, Guest Services, Hospitality |
| Shift | Rotational / Full-Time |
| Experience Required | Supervisory experience in Front Office or hospitality sector |
| Certifications | Advantageous: Degree/Diploma in Hotel Management |
| Key Tools | PMS software, CRM systems, hotel communication tools |
📋 Key Responsibilities
- Supervise front desk operations and maintain excellent guest relations.
- Greet, assist, and engage with VIP guests, long-stay guests, and all visitors.
- Manage, record, and promptly resolve guest complaints and issues.
- Coordinate special services and facilities for long-stay and VIP guests.
- Ensure strict adherence to credit, billing, and hotel policies.
- Stay updated on hotel products, services, policies, and emergency procedures.
- Monitor guest satisfaction reports and implement strategies for improvement.
- Conduct Health & Safety procedures including fire walks and safety investigations.
- Collaborate with other departments to maintain smooth hotel operations.
✅ Required Skills & Qualifications
- Previous supervisory experience in Front Office within hotels, leisure, or retail sector.
- Excellent leadership and communication skills with strong problem-solving abilities.
- Calm, efficient, and able to work under pressure.
- Passion for delivering outstanding guest service and attention to detail.
- Strong commercial acumen, including experience in managing budgets and revenue forecasting.
Preferred / Advantageous:
- Previous role as a senior supervisor or Front Desk Manager in a high-quality hotel.
- Degree or Diploma in Hotel Management or equivalent.
- In-depth knowledge of the hospitality, leisure, or service sector.
🌟 Why Work for Hilton Garden Inn New Delhi/Saket?
Hilton Garden Inn New Delhi/Saket is part of a globally recognized hospitality brand dedicated to creating exceptional guest experiences. As a Front Desk Manager, you will develop leadership skills, contribute to the team’s success, and grow your career within Hilton’s dynamic and supportive environment.
🚀 Apply Now
Take your hospitality career to the next level with Hilton Garden Inn New Delhi/Saket. Apply today through the official Hilton Careers portal and lead the front desk team in delivering world-class guest experiences.
👉 Apply Here at Hilton Careers