Front Desk Manager – DoubleTree Gurugram Baani Square, Gurgaon, Delhi NCR
Job Description
Summary
Join DoubleTree Gurugram Baani Square as a Front Desk Manager and lead the strategic operations of the hotel’s Front Office department, including Concierge, Transportation, and the telephone service center. This role is ideal for hospitality professionals experienced in managing front office teams, ensuring excellent guest experiences, and maintaining Hilton brand standards. As a Front Desk Manager at Hilton, you will drive operational efficiency, enhance guest satisfaction, and contribute to the overall success of one of Gurgaon’s premier hotels.
🏷 Job Details at a Glance
| Job Title | Front Desk Manager |
|---|---|
| Company | DoubleTree Gurugram Baani Square |
| Location | Gurgaon, Delhi NCR, India |
| Job Category | Guest Services, Front Office Management |
| Shift | Full-Time |
| Experience Required | Minimum 5 years in front office or hotel management |
| Education Required | Bachelor’s degree in Hospitality Management or related field |
| Languages | Fluent in English; additional languages advantageous |
| Key Tools | Fidelio/Opera PMS, Microsoft Office, Hotel Management Systems |
📋 Key Responsibilities
- Strategically manage Front Desk operations, including check-in/check-out, reservations, Concierge, and Transportation.
- Oversee guest registration, verify information, assign rooms, and issue room keys with accuracy.
- Ensure correct billing and accounting for all services in guest statements.
- Promote Hilton Honors and hotel marketing programs to maximize guest engagement and loyalty.
- Handle guest complaints promptly, escalate when necessary, and follow up to ensure satisfaction.
- Monitor VIP guest arrivals, special requests, and in-room amenities to ensure personalized service.
- Coordinate with Sales, Reservations, and Business Development teams to manage corporate and group bookings.
- Maintain awareness of competitors’ activities, pricing strategies, and local attractions.
- Enforce Hilton brand standards across all front office operations.
- Manage cash, credit card transactions, vouchers, and other payment methods according to standard procedures.
- Supervise, train, and mentor front office staff to enhance performance and maintain high team morale.
- Ensure compliance with Health & Safety, emergency, fire, and security procedures.
- Attend daily briefings, shift handovers, and team meetings to ensure effective communication and smooth operations.
- Identify opportunities for operational improvement and implement best practices.
✅ Required Skills & Qualifications
- Bachelor’s degree in Hospitality Management, Hotel Administration, or related field.
- Minimum 5 years of experience in Front Office or Front Desk management within international hotel chains.
- Strong communication, coordination, and organizational skills.
- Ability to handle stressful situations and work under pressure.
- Team player with leadership capabilities and the ability to mentor staff.
- Fluent in spoken and written English; additional language skills are a plus.
- Proficiency in Fidelio/Opera PMS and Microsoft Office applications.
- Knowledge of Hilton brand standards, guest service protocols, and hotel operational procedures.
- Patient, proactive, and customer-focused with strong problem-solving skills.
🌟 Why Work at DoubleTree Gurugram?
DoubleTree Gurugram Baani Square is part of Hilton, a global hospitality leader renowned for exceptional guest experiences and career growth opportunities. Join our Front Desk team to lead operational excellence, foster a collaborative work environment, and enhance guest satisfaction while advancing your hospitality career.
🚀 Apply Now
Elevate your hospitality career with Hilton. Apply now through the official Hilton Careers page and join a world-class hotel team in Gurgaon.
👉 Apply Here at Hilton Careers