Executive – Customer Complaints Management Jobs | Shriram Finance – Chennai
Job Description
✅ Summary
Are you passionate about enhancing customer experience in the financial services industry? Join Shriram Finance as an Executive – Customer Complaints Management and be at the forefront of driving customer satisfaction and operational excellence. This is a Chennai-based full-time position suited for professionals with a minimum of 3 years of experience in handling customer grievances within the finance or BFSI domain.
This is your opportunity to work with one of India’s most trusted financial services brands known for its people-first culture, strong growth prospects, and performance-driven mindset. If you’re experienced in customer service, complaint resolution, and BFSI products, this role could be your next career move.
Join Shriram Finance and turn every customer complaint into a success story.
📋 Job Details at a Glance
| Job Title | Executive – Customer Complaints Management |
|---|---|
| Location | Chennai |
| Experience Required | Minimum 3 years |
| Industry | Financial Services / NBFC / BFSI |
| Shift Type | Day Shift |
| Education | Graduate / Postgraduate in any discipline |
| Age Limit | Up to 30 years |
| Tools/Skills | MS Office, BFSI knowledge, CRM tools |
| Employment Type | Full-Time, Permanent |
| Company | Shriram Finance Limited |
🧩 Key Responsibilities
As an Executive – Customer Complaint Resolution, your responsibilities will include:
- Managing and responding to customer complaints in a timely and professional manner.
- Recording, tracking, and analyzing complaint submissions using internal tools.
- Coordinating with cross-functional teams to gather information for complaint resolution.
- Providing regular updates and feedback to customers regarding the status of their concerns.
- Preparing detailed reports on complaint patterns and resolution status.
- Ensuring adherence to TAT (Turnaround Time) and company SLA benchmarks.
- Participating in audits and compliance checks related to grievance redressal.
- Supporting efforts to improve customer experience and satisfaction metrics.
🛠️ Required Skills
- Excellent communication and presentation skills.
- Strong understanding of BFSI products and services.
- Proficiency in MS Office (Word, Excel, PowerPoint).
- Ability to work cross-functionally and manage multiple stakeholders.
- Analytical mindset and attention to detail.
- Experience in customer service, CRM systems, and complaint resolution processes.
🎓 Qualifications
- Graduate or Postgraduate in any discipline.
- Minimum 3 years of experience in Customer Complaints Management.
- Prior experience in Finance / NBFC / Banking domain preferred.
- Age should not exceed 30 years at the time of application.
🌟 Why Choose a Career at Shriram Finance?
- Recognized as a Great Place to Work by employees.
- Supportive, inclusive work environment focused on team success.
- Opportunity to make a real impact on customer experience.
- Career growth and internal promotion pathways.
- Exposure to a wide array of financial products and industry best practices.
🚀 Apply Now
Ready to step into a career that puts people and purpose first? Take the next step and become a part of Shriram Finance.