Duty Manager Jobs in Bengaluru | Novotel Bengaluru Outer Ring Road – Accor Careers
Job Description
Summary
Join Novotel Bengaluru Outer Ring Road, a flagship property under the Accor Hotels Group, as a Duty Manager and take charge of front office operations in one of Bengaluru’s most dynamic business districts. This role is ideal for hospitality professionals with strong leadership and guest service skills, offering the chance to work closely with corporate clients, international travelers, and a world-class team. As a Duty Manager, you will oversee daily front office activities, resolve guest issues, ensure smooth operations, and uphold the high service standards that Accor Hotels is known for globally.
Job Details at a Glance
| Position | Duty Manager |
|---|---|
| Hotel/Brand | Novotel Bengaluru Outer Ring Road – Accor Hotels |
| Location | Bengaluru, India |
| Department | Rooms Division – Front Office |
| Employment Type | Full-Time, Permanent |
| Experience Required | 4+ years in Front Office; 1+ year as Duty Manager |
| Education | Bachelor’s degree in Hospitality/Hotel Management |
| Preferred Tools | Hotel PMS (Opera or similar) |
| Shifts | Rotational, including weekends & holidays |
| Reference ID | REF78568A |
Key Responsibilities
Guest Relations
- Welcome and assist guests, ensuring an exceptional hospitality experience.
- Handle guest complaints, feedback, and VIP requests with professionalism.
Operations Management
- Supervise front office teams (reception, concierge, bell desk).
- Ensure efficient check-in/check-out processes.
- Monitor lobby operations and maintain high service standards.
Team Leadership
- Train, motivate, and guide front office staff.
- Create duty rosters and manage shift schedules.
Problem Resolution
- Serve as the point of contact for emergencies and guest concerns.
- Resolve conflicts quickly to maximize guest satisfaction.
Reporting & Coordination
- Coordinate with Housekeeping, F&B, and other departments.
- Prepare daily operational reports for senior management.
Qualifications & Skills
- Bachelor’s in Hospitality/Hotel Management or equivalent.
- 4+ years’ experience in front office operations; 1+ year as Duty Manager.
- Strong leadership and team management skills.
- Proficiency in hotel management software (Opera or similar).
- Excellent communication, interpersonal, and problem-solving skills.
- Ability to remain calm and decisive in high-pressure situations.
Why Join Novotel & Accor Hotels?
At Accor, we believe in limitless opportunities. When you join Novotel Bengaluru Outer Ring Road, you gain:
- Employee benefit card with worldwide Accor discounts.
- Learning programs through Accor Academies.
- Career growth opportunities with national & international transfers.
- Opportunities to contribute to Planet 21, Accor’s sustainability program.
Apply Now
Take the next step in your hospitality career with Accor Hotels. If you’re ready to lead front office operations at Novotel Bengaluru Outer Ring Road, apply today!