Assistant Manager – Reservation | Novotel Chennai OMR (Accor Hotels)
Job Description
Summary
Novotel Chennai OMR, part of the Accor Hotels group, is hiring an experienced Assistant Manager – Reservation to join its Rooms Division team. This role is ideal for hospitality professionals with strong reservation management, group booking coordination, and revenue optimization skills. As an Assistant Manager Reservations in Chennai, you will play a critical role in ensuring seamless room allocation, group inventory control, guest satisfaction, and revenue growth for one of Chennai’s leading hotels.
Job Details at a Glance
| Position | Assistant Manager – Reservation |
|---|---|
| Hotel/Brand | Novotel Chennai OMR – Accor Hotels |
| Location | Chennai, Tamil Nadu, India |
| Job Type | Full-Time, Permanent |
| Department | Rooms Division / Reservations |
| Shift | Flexible, including weekends as per operational needs |
| Experience Required | Prior experience in reservations or revenue management within hospitality |
| Education | Graduate in Hotel Management, Business, or related field |
| Tools | PMS, Revenue Management Systems, Microsoft Office |
| Languages | Fluency in spoken & written English (other languages a plus) |
Key Responsibilities
As the Assistant Manager Reservation at Novotel Chennai OMR, you will:
- Manage and coordinate all aspects of group inventory and reservations in the Property Management System (PMS).
- Ensure timely and accurate entry of new, revised, and canceled bookings.
- Review daily group pick-up reports to monitor cut-off dates and availability.
- Conduct inventory controls to release rooms, extend cut-offs, and adjust availability as per sales contracts or revenue management.
- Attend revenue meetings, pick-up reviews, pre-convention meetings, and other relevant discussions.
- Handle guest complaints related to reservations and ensure quick service recovery.
- Provide training and support to team members on reservation procedures and principles.
- Maintain accuracy in room statistics reports, operations reports, and forecasts.
- Ensure hotel sales strategies are executed effectively in coordination with sales and revenue teams.
- Support occupancy forecasting and revenue planning.
- Perform duties of reservation sales agent as required.
- Maintain updated and user-friendly selling scripts to maximize guest satisfaction and revenue.
- Uphold Accor’s service standards and brand guidelines in all guest interactions.
Required Skills & Qualifications
- Graduate degree in Hotel Management, Business, or related field.
- Previous experience in reservations, front office, or revenue management within hospitality.
- Strong knowledge of PMS and hotel reservation systems.
- Excellent communication, organizational, and problem-solving skills.
- Ability to work collaboratively with sales, revenue, and front office teams.
- Flexible and motivated, with a positive attitude and eagerness to learn.
Why Join Novotel Chennai OMR – Accor Hotels?
- Work with one of the world’s largest hospitality groups (Accor).
- Be part of a dynamic Rooms Division team in Chennai’s thriving hotel market.
- Grow your career with global training, development, and mobility opportunities.
- Enjoy a supportive workplace that values diversity, inclusion, and employee growth.
Apply Now
Take the next step in your hospitality career in Chennai with Novotel Chennai OMR – Accor Hotels.
Apply today via the official Accor Careers portal: